Contract Administration (German speaker) - PageGroup SSC

• Contract Administration (German speaker)
• PageGroup SSC

PageGroup SSC

Administrative tasksThe Middle Office Administrative tasks cover a wide range of activities, including:

• Gathering & vetting of necessary information required for contract creation- e.g. work permits, certificates of competence etc.)


• Create & manage purchase orders for candidates own company


• Review of contracts created in the CRM system (Customer Relationship Management System)


• Creation of client & candidate master data in ERP (Enterprise Resource Planning) systems so timesheets can be logged, and accurate invoices created and reconciled with incoming bills


• Invoicing of Clients - this can include
  
  
  
  • Uploading invoices onto Customer portals
  
  
  • Reconciliation of receivables to Candidate bills
  
  
  
  


• Generate reporting for business needs

The right incumbent for this role therefore is someone with attention to detail and is keen to understand how all these different processes impact each other.

Customer-service related tasksAlong the contract-life cycle there can be several interaction points with stakeholders:

• Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion


• Contact with the recruitment consultants, local finance, payroll, & legal teams to coordinate timelines & dataflows between Front, Back & Middle Office


• Candidate onboarding to explain candidate portals & pay slip information


• Answering Candidate questions


• Attending to Client queries

PageGroup changes lives for People through Creating Opportunity to reach Potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.

• Experience in a very multinational environment (+40 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options

• Ideally prior experience of:


• 
  
  
  
  • working in shared service center environment
  
  
  • working in AP &/or Billing customer service
  
  
  • collaborating effectively with international team/cross-team to deliver
  
  
  
  


• Fluency in English is a must, as well as one other EU language. Spanish is a significant plus.


• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent


• Excellent customer-focus & communication skills (written & verbal)


• Excellent organizational skills, flexibility, & ability to work under pressure & manage deadlines?


• Ability to work independently, take initiatives, continuous improvement mindset


• Ideally at ease with Excel