Customer Service Representative with Dutch (Part-time)

Anunciado Hace 4h
Tipo de jornada
Sin especificar
Tipo de contrato
Otros contratos
Salario
Salario sin especificar
Estudios mínimos
Sin especificar
Nivel
Sin determinar
Número de vacantes
1
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Descripción del empleo

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Dutch-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:



  • Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.


  • Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).


  • Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.


  • Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.


  • Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.


  • Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.


  • Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.


  • Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:



  • Language Proficiency: Native or fluent in Dutch, with a minimum B2 level of English.


  • Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.


  • Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.


  • Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.


  • Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:



  • Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.


  • Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.


  • Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.


  • Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.


  • Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona



Departamento: Information & Technology

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