Customer Service Representative with Slovenian

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative (Slovenian) for their Barcelona office.

Full time position 38,5h/week (Monday to Sunday).

Temporary Contract.

Location: Barcelona, on-site

DUTIES AND RESPONSIBILITIES:

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.


• You will be listening, responding and mediating between our international travelers and accommodation suppliers of all over the world, always ensuring a high level of customer service.


• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS:

• 
  Slovenian: C2 level and advanced English


• Excellent communication and interpersonal skills both written and spoken


• User friendly PC skills: Office 365, CRM Database, and other internal platforms.


• A problem-solving and solution-driven mentality


• A positive, motivated mindset will help you deal with some tricky customer problems.


• Goal-oriented work approach


• An open mind to changing priorities and business processes.


• Affinity with Accommodation Platforms


• Experience within customer service or contact center environments will be valued.


• Availability to work from the office and from home (within 100km of the office)

BENEFITS:

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!


• Free private health insurance if interested when getting a permanent contract.


• Flexible remuneration in nursery school transport if interested after the probation period.


• A multicultural and international working environment


• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)


• Free coffee every day and free fruit once a week


• Be part of an exciting industry leading department with great opportunities to learn and grow your career


• 3 weeks of Initial training and continued personal coaching