Tipo de jornada
Sin especificar
Tipo de contrato
Sin especificar
Salario
25.000€ - 32.000€ bruto/año
Estudios mínimos
Sin especificar
Descripción del empleo
- Do you have +2 years experience as a Customer Service Specialist?
- Do you speak English&Spanish fluently?
- Chemical company based in Barcelona
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information.
- Escalate to relevant stakeholders for follow-up actions
- Handle periodic walk-in customer service and sales by providing quick and pleasant service to customers
- Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
- Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
- Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Work closely with internal stakeholders to ensure timely, effective and efficient service to customers Establish and maintain good working relationships with clients/customers
- Drive self-learning and improvement in the area of After-sales Support
- Temporary contract with Page Personnel ETT (3-6 months) and then contract with our client company.
Requisitos mínimos
- Demonstrate basic knowledge in customer service principles and practices: minimum one to 2-3 years experience in similar role.
- Proven SAP knowledge (it's a plus but not a must)
- Proven experience in call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
- Residency in Barcelona
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