In collaboration with a leading Outsourcing/BPO company, we are seeking to onboard a Dutch-speaking Customer Support Representative to join their vibrant team in Barcelona. If you’re passionate about helping others and thrive in a fast-paced environment, this opportunity is ideal for you to grow and succeed in a dynamic customer support role.
Location: Barcelona, Spain
Employment type: Full-time
Work model: On-site
Key Responsibilities:
As a Customer Support Representative, your main goal will be to provide exceptional service to customers. Your responsibilities will include:
Customer Inquiries: Efficiently handle incoming customer queries via phone, email, chat, or automated alerts, ensuring that user needs are met quickly.
Call Management: Accurately record call details in the system, ensuring responses and resolutions meet the agreed Service Level Agreement (SLA).
Product Knowledge: Stay updated on services and products, particularly those tailored to specific customer applications, to provide effective support.
Escalation Handling: Escalate potential service issues to senior team members as needed to maintain smooth service delivery.
Process Adherence: Follow all project processes, procedures, and ensure compliance with contractual SLAs.
Team Collaboration: Support other team members in their absence and collaborate on projects when required.
Administrative Tasks: Manage records related to holidays, sick leave, and overtime, and contribute to regular team meetings.
Customer Satisfaction: Take ownership of calls, progressing them to resolution or escalating them when necessary, while maintaining high-quality service standards.
Requirements:
Language Skills: Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).
Experience: At least 1 year of experience in customer service is required. Experience in the automotive industry or familiarity with electric vehicles is a plus.
Technical Skills: Strong competency in IT platforms (Windows, MS Office, internet configuration) and the ability to navigate technical systems effectively.
Customer Focus: Excellent communication and customer care skills, with the ability to listen, understand, and address customer needs.
Ownership: A proactive attitude with the capability to take ownership of customer inquiries and resolve them efficiently.
What We Offer:
Competitive Salary: Excellent remuneration package based on experience, skills, and performance, with an increased salary after 7 months.
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM for a balanced work-life routine.
Paid Leave: 23 working days of paid annual leave.
Positive Team Environment: Be part of a dynamic, creative team with a positive and friendly atmosphere.
Growth Opportunities: Access to guidance and tools to help you reach your full potential and grow within the company.
If you’re ready to take the next step in your career and join a team that values creativity, collaboration, and customer satisfaction, apply now to be part of our Barcelona-based team!
Departamento: Information & Technology
