Global Head of CRM Lifecycles

• International Company|Professional Development

As a new role within the Global CRM function, the Head of CRM Lifecycles will be the owner of our global CRM Lifecycle Roadmap across all our growth pillars within the group; Michael Page, Page Personnel, Page Executive and Strategic Customer Solutions.Its primary mission is to create personalised automations that effectively target the right audience with the perfect message at precisely the opportune moment.

• Develop, prioritise and execute a commercially focussed CRM Marketing Automation & Lifecycle Roadmap that aligns with the company's goals and objectives for customer engagement throughout onboarding, loyalty, retention, and reactivation.


• Lead a dedicated team (made up of direct reports and squads) to work through discovery phases of each agreed Roadmap initiative, defining business case, user experience, core build requirements, assets, proof of concept and testing and global deployment once success has been realised.

• Utilise customer data and segmentation techniques to personalise communication and marketing campaigns, ensuring relevance and effectiveness.


• Oversee the end-to-end customer journey, identifying opportunities to enhance touchpoints, drive engagement, and improve conversion rates.


• Collaborate with cross-functional teams across Marketing, Product (Web & CRM), BI, Data and Ops, to ensure a seamless and consistent customer experience across all touchpoints.


• Define and monitor key performance metrics related to CRM effectiveness to ensure each element of our CRM Programme is globally consistent and optimised.


• Work with the compliance team to make sure that we are complying with the global data and marketing regulations.

Fix + Bonus

Skills & Competencies

• Understanding of marketing automation tools such as Salesforce Marketing and Pardot


• Working experience with Jira or other project management tools


• Working experience with Tableau, Power BI or other reporting tools


• Strong analytical skills and ability to produce reports and provide strategic recommendations motivated by data


• Experience working with segmentation and email marketing platforms.


• High level of motivation and initiative, the ability to motivate the team and to anticipate company's needs


• Experience working in an international multi-brand company with multiple stakeholders is advantageous.

Problem solving capabilities and a positive 'can do' attituKey skills and competencies

• 5+ years of experience in email marketing and/or CRM campaign implementation and management.


• Superior project management skills and strategic thinkin

• Data-driven in approach


• Enthusiastic and proactive


• Pragmatic, diplomatic and flexible


• Strong and creative in problem-solving


• Intellectually curious


• Resilient - ability to not be put off by obstacles and resistance


• Confident and self-assured


• Culturally aware and international in outlook