Portfolio Manager (ServiceNow expert)

• Multinational manufacturing company
• Portfolio Manager (ServiceNow expert)

Multinational manufacturing company.

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  • Lead Daily Portfolio Operations: Independently manage and oversee the full lifecycle of the project portfolio, ensuring on-time delivery, strategic alignment, and continuous prioritization in response to evolving business needs.
  
  
  • ServiceNow PPM Ownership: Serve as the subject matter expert for ServiceNow PPM, ensuring maximum utilization across project tracking, resource allocation, and performance management. Lead and implement configuration updates, process improvements, and user enablement.
  
  
  • Develop Custom Dashboards and Reporting: Build and maintain real-time, actionable dashboards and reports in ServiceNow for diverse stakeholder needs, including senior leadership. Deliver insights that support data-driven decisions and portfolio optimization.
  
  
  • Project Prioritization and Resource Management: Lead prioritization efforts, balancing demand with available resources. Proactively assess capacity constraints and align resource planning with strategic objectives.
  
  
  • Portfolio Monitoring and KPI Management: Track project and portfolio performance against defined KPIs using ServiceNow PPM. Identify trends, flag issues early, and initiate corrective actions to maintain portfolio health.
  
  
  • Risk Identification and Mitigation: Take ownership of portfolio-level risk management. Identify systemic risks, propose mitigation strategies, and ensure follow-through to safeguard delivery and outcomes.
  
  
  • Stakeholder Engagement and Communication: Act as the central point of contact for project managers, department heads, and executive leadership. Facilitate transparent communication, effective collaboration, and issue resolution.
  
  
  • Ensure Governance and Compliance: Uphold portfolio governance standards and enforce methodology adherence. Use ServiceNow to ensure consistent application of quality, compliance, and reporting frameworks.
  
  
  
  

Career progression.

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  • Minimum 5+ years of portfolio management experience, with demonstrated autonomy in leading diverse project portfolios in dynamic environments.
  
  
  • Expert-level experience with ServiceNow PPM - proven track record in dashboard creation, performance tracking, system configuration, and user training.
  
  
  • Strong background in resource planning, project prioritization, and operational delivery, managing cross-functional dependencies and complex workflows.
  
  
  • Data-driven mindset with proven ability to analyze KPIs and ServiceNow data to drive strategic portfolio improvements.