Solution Account Manager

We are looking for an ambitious, bright and results-oriented Solution Account Manager for an important technological multinational company located in Barcelona.

As Solution Account Manager you will develop your expertise within the Digital Experience portfolio and become the trusted advisor of your customers. You will handle relationships with your accounts, drive renewals business and grow the annual recurring revenue of these accounts. You will report into the Benelux Retention Sales Manager within the Western Europe Retention Sales organisation and play an active role within the Community of the Solution you’re focusing on.

What we offer:

* A 12 months contract with the possibility of development.
* Competitive salary.
* The experience to work in an exceptional work environment that is recognized throughout the world on Best Companies lists.


What you’ll do

* Secure the renewal of the contracts of our Digital Experience customers install base.
* Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged.
* Lead the complete sales cycle of the renewals and upsell opportunities on your account base.
* Handle a sales pipeline of renewals and new business and consistently deliver above expectation results.
* Develop your mastery on one group of Solution – become a recognized authority and trusted advisor.
* Deliver online presentations and demonstrations and coordinate internal resources as needed.
* Identify and assess renewal risks for customers.
* Assist with customer issues and support partner concerns as needed.
* Maintain a high level of customer satisfaction & retention.
* Supervise non-renewal, pending, and lost renewals including reasons for cancellation for analysis.
* Support evolving sales processes aimed at improving renewal efficiency.
* Conduct oneself in a highly professional and ethical manner, adopting behaviors that enhance the reputation of the company. Act with integrity at all times.
* Supervise and report on market and competitor activities and provide relevant feedback.

What you need to succeed

* Confirmed experience as Field Sales.
* Master’s degree in Sales/Business and track record of successful business to business sales experience.
* Master the end-to-end sales cycle management from prospecting to closing.
* Ability to engage within all levels of an organization, identifying decision makers, and building long-term customer relationships by establishing trust and credibility.
* Highly motivated and professional with excellent communication skills, confident and results oriented.
* Ability to build pipeline through up-selling & cross-selling into our customer base.
* Must have high ethics, integrity, and humility with a desire to operate as part of a team.
* Ability to challenge the status quo to help d