Customer Care Specialist with Dutch (Zagreb)

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Croatia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner


• Provide an exceptional customer experience


• Document each interaction in a dedicated CRM system


• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)


• Residing in Croatia and being able to take on a job legally without the company's support


• Experience in Customer Support, and technical support, especially with a help desk or other IT functions


• Ability to go through a background check


• Strong abilities to work independently and as a remote team player


• Problem-solving and critical thinking skills


• Adaptable and flexible, demonstrating abilities to work with process and information changes


• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance


• Indefinite contract


• Private health and life insurance


• 55 EUR monthly meal vouchers


• 15 EUR monthly Work From Home allowance


• 15 EUR night shift


• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM


• EUR 20 overtime add on


• Fully remote work from Croatia


• A dynamic and creative team with a positive and friendly atmosphere


• Good work environment - the employer can show off great reviews from their employees


• Guidance and tools to reach your full potential