Customer Care Specialist with German (Budapest)

In Collaboration, We Are Hiring: German-Speaking Customer Care Specialists!

Join us in creating exceptional customer experiences as we partner with a renowned BPO that prides itself on outstanding employee satisfaction. We are on the lookout for passionate German-speaking Customer Care Specialists who are ready to make an impact while supporting customers of a leading financial services company. This remote role offers you the flexibility to work from the comfort of your home in Hungary, all while being part of a dynamic team!

Position: Customer Care Specialist with German

Location: Remote (within Hungary)
Employment Type: Full-time

What You’ll Do

• 
  Deliver Exceptional Service: Be the voice of our client by responding to customer inquiries with promptness and professionalism, ensuring every interaction leaves a positive impression.


• 
  Provide Accurate Information: Dive deep into your resources to deliver precise and timely answers via phone, email, and live chat channels.


• 
  Master Documentation: Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly to enhance service delivery.


• 
  Escalate When Needed: Identify complex issues and escalate them to the right internal teams to ensure swift resolution.


• 
  Route Calls Smartly: Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction.


• 
  Spot Trends and Patterns: Analyze customer interactions to identify trends and communicate insights that can improve service delivery.


• 
  Meet Quality Standards: Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients.


• 
  Collaborate and Contribute: Engage with your colleagues and supervisors to create a collaborative environment where knowledge is shared and problems are solved together.

Who You Are

• 
  Language Proficiency: You are fluent in German (C1 level) and have excellent verbal and written communication skills in English.


• 
  Tech-Savvy: You possess strong user knowledge of common PC applications and can easily navigate various software platforms.


• 
  Interpersonal Skills: You bring flexibility, friendliness, resilience, and reliability to your interactions.


• 
  Effective Communicator: Your conversation skills shine, showcasing your linguistic fluency and clear pronunciation in German.


• 
  Team-Oriented: You thrive in team settings, contributing positively to the group dynamic and fostering collaboration.


• 
  Industry Knowledge: While not mandatory, a basic understanding of credit card processes and financial services is a plus.

What We Offer You

• 
  Attractive Remuneration: Enjoy a competitive salary package that reflects your skills and experience.


• 
  Job Security: Benefit from an indefinite contract, giving you peace of mind in your career.


• 
  Comprehensive Health Benefits: Access private health and life insurance for your well-being.


• 
  Supportive Work Environment: Be part of a creative and friendly team that values your contributions and recognizes your efforts, with stellar employee reviews to back it up.


• 
  Growth Opportunities: We provide you with the guidance and resources to reach your full potential in your career.

If you’re ready to embark on a rewarding journey with us as a German-speaking Customer Care Specialist, we invite you to apply! Let’s create amazing customer experiences together