Customer Service Representative - Dutch/Flemish (Athens)

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Customer Representative to join their teams in Greece and support clients of a car or accommodation rental company.

Location: Remote/work from home from anywhere in Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers (drivers, accommodation hosts or guests) through various channels (phone, email and chat)


• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues


• Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments


• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information


• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)


• Previous work experience in customer service/support roles


• Car rental or travel experience is preferable


• Hospitality experience will be nice to have


• Passionate about customers and customer service


• Problem-solving skills


• Upbeat and positive attitude


• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package based on experience, skills and performance


• A dynamic and creative team with positive and friendly atmosphere


• Private life and health insurance


• Financial support in case of courses/seminars the employee would like to take part in


• 25 days’ annual leave per year


• Relocation support


• Guidance and tools to reach your full potential