Customer Service Representative with German (Lisbon)

In collaboration we are working on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon.

Work model: On-site, hybrid remote

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations


• Evaluating specific concerns and implementing necessary measures to fulfill customer requirements


• Collaborating with teams across different locations with aligned goals


• Reporting system irregularities and customer-facing issues to the appropriate department


• Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.

REQUIREMENTS:

• Willingness and flexibility to work in shifts


• German language C1 level, at least


• English language skills to a business standard


• Excellent written and verbal skills as well as high interpersonal skill level


• Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries


• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment


• A flexible, creative and driven personality


• General computer knowledge (MS Office, Internet)


• Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided


• Workng schedule: shift rotation 24/7. 40 hours a week.

OFFER:

• Permanent working contract


• Food Allowance - paid monthly


• Health Insurance


• Birthday Day: 1 Extra leave day per year


• Referral Program


• Home Office: 2 days in the office and 3 days from home in average per week


• Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!