Customer Support Representative with Czech (Lisbon)

In collaboration, we are excited to partner with a leading Outsourcing/BPO consultancy to onboard a dedicated Hungarian-speaking Customer Support Representative for their Lisbon offices.

Position: Customer Support Representative
Location: Lisbon, Portugal
Employment Type: Full-time

Role Overview
As a Customer Support Representative, you’ll be at the forefront of delivering exceptional service to clients, ensuring their queries are handled promptly and effectively. In this role, you will offer clear product and service insights, manage inquiries with a positive, solution-focused attitude, and aim for high customer satisfaction. Your role is vital in building a positive brand experience, where every interaction is an opportunity to add value and exceed expectations.

Key Responsibilities

• Address and resolve client inquiries with optimal solutions and advice.


• Maintain up-to-date knowledge of products and services, sharing clear, accurate information with customers.


• Document interactions and maintain records to keep processes efficient and well-organized.


• Deliver consistent customer satisfaction with a commitment to quality results.

Requirements

• Native-level proficiency in Hungarian and fluency in English (B2).


• At least 6 months of experience in customer service (preferred).


• Strong communication and negotiation skills, with a calm, resourceful personality.


• Computer literacy with proficiency in Microsoft Office.

Benefits

• Competitive remuneration based on experience and performance.


• A positive, multicultural work environment that encourages growth and collaboration.


• Tools, training, and guidance to support your professional development.

Join our team and make a meaningful impact by providing top-notch service and support!