Regional Director of Operations - Hotels Group - Miami (International)

• Hospitality Group with properties in key locations around the world
• Company in expansion

Hospitality group with a growing portfolio, and in expansion internationally.

Reporting to the Chief Operations Officer, the Regional Director of Operations will be responsible for:

• Manage and oversee all operational aspects of the Hotels in the Miami region, including front office, housekeeping, food & beverage, maintenance, and guest services.


• Develop, implement, and monitor operating procedures to ensure efficiency, consistency, and exceptional guest satisfaction.


• Lead and supervise hotel managers to ensure operational standards are met across all departments.


• Work closely with the finance team to drive profitability through cost control, revenue optimisation, and budget management.


• Monitor and analyse key performance indicators (KPIs), guest feedback, and financial results to ensure the hotel meets or exceeds revenue and profit goals.


• Develop strategies to increase RevPAR (Revenue per Available Room) and enhance operational efficiencies.


• Lead, mentor, and motivate a high-performing team of hotel managers and staff.


• Foster a positive work culture and ensure effective communication across all levels of the organisation.


• Implement training and development programs to enhance staff skills and knowledge, promoting a culture of continuous improvement.


• Ensure the highest level of guest satisfaction through the consistent delivery of quality services and the resolution of guest concerns.


• Actively seek and implement guest feedback to enhance the guest experience and maintain brand standards.


• Ensure compliance with all local, state, and federal regulations, including health, safety, and labour laws.


• Oversee hotel safety standards, including guest security and staff protocols.


• Maintain brand quality standards across all hotel functions, ensuring that the property meets company guidelines.


• Partner with the Sales and Marketing teams to execute regional promotional strategies, attract new guests, and maintain high occupancy levels.


• Participate in local industry events and initiatives to represent the company and expand the brand presence.

• Competitive salary and performance-based incentives.


• Opportunities for career growth and professional development within a rapidly expanding company.


• A vibrant, collaborative, and innovative work culture.

• Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's preferred).


• 8+ years of experience in hotel operations, with at least 5 years in a senior management role.


• Highly valuable the knowledge of Miami's hospitality market and trends.


• Proven ability to manage multiple properties in a dynamic environment.


• Exceptional financial acumen, with experience in budgeting, forecasting, and cost control.


• Excellent leadership, communication, and interpersonal skills.


• Ability to thrive in a fast-paced, high-pressure environment while maintaining a focus on guest satisfaction.


• Good level of English and Spanish