Senior Account Manager

In Collaboration, We Are Hiring!

#Senior Account Manager
Location: Philippines
Full-time Opportunity

Are you a skilled professional with a passion for solving technical challenges and delivering exceptional customer service? Join a global leader in video conferencing and collaboration solutions and make an impact on customers worldwide!

What You’ll Do:
Provide technical support to global and high-value customers through hotlines, ticket systems, and emails.
Diagnose and resolve after-sales technical issues, delivering professional solutions to ensure satisfaction.
Document, analyze, and report customer problems, ensuring timely internal communication and resolution.
? Tackle assigned tasks with efficiency, ensuring issues are closed effectively.

What You’ll Bring:
Bachelor’s degree in networks, electronics, communications, or computer-related fields.
Fluency in English (listening, speaking, reading, and writing); knowledge of Chinese, German, French, or Spanish is a plus.
Strong communication skills, service mindset, and a collaborative team spirit.
Experience in implementation, testing, or technical support is a big advantage.
Prior experience in IT call center services is highly valued.

Why Join Us?
Competitive remuneration package.
Work with a global leader in the tech industry.
Opportunities for growth and professional development.
Join a collaborative and innovative team delivering cutting-edge solutions.

About Our Client:
Our client, a top global brand in video conferencing and voice communications, operates in 140+ countries, delivering innovative and user-friendly solutions. Recognized as the No.1 provider of SIP phones, they lead the industry with quality and innovation.

Ready to Elevate Your Career?
Apply now and join a company where innovation meets excellence!

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