OKU Ibiza - Waiter/ Waitress

DESCRIPTION

At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking a dynamic and service-oriented Waiters/Waitress to join us at OKU Ibiza, our five-star resort that redefines laid-back luxury on the island.

This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laid-back luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team.

OKU Ibiza is a stunning retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As an Assistant Front Office Manager, you will be the frontline leader, ensuring that every guest receives an exceptional welcome and farewell, and that their stay is flawless.

ABOUT OKU

‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laid-back luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections, and slow living at heart.

OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.

RESPONSIBILITIES OF THE ROLE

* Provide exceptional guest service: Greet guests warmly, take orders accurately, and serve food and beverages with professionalism and efficiency.
* Maintain a thorough knowledge of the menu: Be able to describe dishes and drinks in detail, and make recommendations to guests.
* Ensure a smooth and efficient service: Coordinate with kitchen staff to ensure timely delivery of orders, and anticipate guest needs.
* Maintain a clean and organized dining area: Set and clear tables, and ensure the restaurant is presented to the highest standards.
* Handle guest inquiries and complaints: Address guest concerns promptly and professionally, and escalate issues to management when necessary.
* Process payments accurately: Handle cash and card transactions with precision and integrity.
* Collaborate with team members: Work effectively with other staff to ensure a seamless and enjoyable dining experience for guests.
* Adhere to all health and safety regulations: Maintain a clean and sanitary work environment.


CANDIDATE REQUIREMENTS

* Previous experience in a similar role.
* Excellent communication and interpersonal skills: Ability to build rapport with guests and colleagues, and communicate effectively.
* Strong customer service orientation: A genuine passion for providing exceptional service and creating memorable experiences.
* Ability to work in a fast-paced environment: Ability to handle multiple tasks simultaneously and maintain composure under pressure.
* Knowledge of food and beverage service: Familiarity with different cuisines and beverage options.
* Availability and flexibility to work rotating shifts, including weekends and holidays.
* Fluency in English and Spanish: Proficiency in both languages is essential, with additional languages highly desirable.


BEHAVIOURAL COMPETENCIES

* Exceptional customer service orientation: Ability to anticipate guest needs and exceed expectations, creating memorable experiences.
* Advanced problem-solving and conflict resolution skills: Ability to handle complex situations with tact and diplomacy, finding effective solutions.
* Adaptability and resilience: Ability to thrive in a dynamic environment, adapting to changing priorities and maintaining composure under pressure.
* Impeccable professionalism and brand representation: Ability to uphold the OKU brand standards and represent the hotel with elegance and integrity.
* Teamwork and collaboration: Ability to work effectively with others to achieve common goals.


TECHNICAL SKILLS AND KNOWLEDGE

* Superior communication and customer service skills, with a focus on building rapport and exceeding guest expectations.
* Proficient cash handling and payment management skills, ensuring accuracy and security.
* Advanced language proficiency, with fluency in English and Spanish, and proficiency in additional languages highly desirable.
* Knowledge of food and beverage service standards.
* Ability to use POS systems.


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DESCRIPCIÓN

En OKU, creemos en crear experiencias extraordinarias tanto para nuestros huéspedes como para nuestro equipo. Nos comprometemos a atraer talento de primer nivel de todo el mundo, reuniendo a personas apasionadas que comparten nuestra visión de la hospitalidad excepcional. Buscamos Camareros/as dinámico y orientado al servicio para unirse a nosotros en OKU Ibiza, nuestro resort de cinco estrellas que redefine el lujo relajado en la isla.

Esta es una oportunidad única de formar parte de una marca de estilo de vida galardonada y en rápida expansión que está redefiniendo la hospitalidad moderna con su ética de lujo relajado. Ofrecemos un paquete de remuneración y beneficios acorde a tu perfil, junto con opciones de alojamiento disponibles para asegurar una experiencia fluida y gratificante como parte de nuestro equipo.

OKU Ibiza es un refugio impresionante que combina diseño contemporáneo, gastronomía inmersiva y un ambiente social vibrante. Como Segundo/a Jefe/a de Recepción del Hotel, serás el líder de primera línea, asegurando que cada huésped reciba una bienvenida y una despedida excepcionales, y que su estancia sea impecable.

ACERCA DE OKU

‘OKU’ se deriva del concepto espiritual y arquitectónico japonés que significa ‘espacio interior’. OKU Hotels es una colección boutique de hoteles de lujo relajado y cuidadosamente seleccionados, creados para el viajero moderno. Santuarios meticulosamente diseñados se conciben con lujo descalzo, conexiones locales y vida lenta en el corazón.

OKU Hotels tiene su sede en Londres, con propiedades actuales en funcionamiento en Ibiza y Kos, y una cartera confirmada de hoteles que abrirán en Turquía, España y las Maldivas. OKU tiene como objetivo poseer y/u operar una colección de más de diez propiedades exquisitas en destinos nuevos y cautivadores en todo el mundo, en los próximos cinco años.

RESPONSABILIDADES DEL PUESTO

* Proporcionar un servicio excepcional al cliente: Saludar a los clientes cordialmente, tomar pedidos con precisión y servir alimentos y bebidas con profesionalidad y eficiencia.
* Mantener un conocimiento profundo del menú: Ser capaz de describir los platos y bebidas en detalle y hacer recomendaciones a los clientes.
* Garantizar un servicio fluido y eficiente: Coordinar con el personal de cocina para asegurar la entrega oportuna de los pedidos y anticipar las necesidades de los clientes.
* Mantener un área de comedor limpia y organizada: Poner y quitar mesas y asegurar que el restaurante se presente con los más altos estándares.
* Gestionar consultas y quejas de los clientes: Abordar las preocupaciones de los clientes de manera rápida y profesional, y escalar los problemas a la dirección cuando sea necesario.
* Procesar pagos con precisión: Manejar transaccio