CRM Executive - Software Company

• 2-3 years of work experience in role requiring detail orientation, analysis, etc
• Familiarity with HubSpot with integration and systems tools

Software Company

• HubSpot Administration:




• Serve as the primary administrator for HubSpot, focusing on B2B CRM needs, and ensuring it is configured and optimized to support complex sales cycles


• Customize and maintain CRM workflows, dashboards, and reports to provide real-time insights into sales activities and performance


• Manage user permissions, custom objects, workflows, sequences, and deal pipelines to ensure alignment with business goals


• Data Management & API Integration:


• Oversee the integrity and accuracy of CRM data, ensuring it is properly segmented and leveraged for targeted B2B marketing and sales campaigns


• Lead API integration projects to connect HubSpot with other critical business systems, ensuring seamless data flow and synchronized operations across platforms




• Sales Tools Management:




• Identify, evaluate, and implement sales tools and technologies that enhance B2B lead generation, pipeline management, and overall sales efficiency


• Manage and optimize the usage of these tools, providing ongoing support and training to sales teams to maximize their effectiveness


• Sales Process & Workflow Optimization:


• Design, implement, and continuously improve sales workflows tailored to B2B processes, focusing on streamlining multi-touchpoint sales cycles and reducing friction


• Develop and enforce best practices for data entry, lead management, and pipeline tracking to ensure consistency and accuracy across the sales team




• NPS & Customer Feedback Management:




• Implement and oversee NPS surveys to capture customer feedback, analyze trends, and identify areas for improvement


• Work closely with the Head of B2B Partnerships to develop strategies based on feedback, aimed at enhancing customer satisfaction and loyalty




• Collaboration & Stakeholder Communication:




• Act as the liaison between the B2B sales teams, marketing, product development, and IT, ensuring that CRM and sales enablement strategies are aligned with broader business objectives


• Regularly communicate progress, insights, and recommendations to senior management and other key stakeholders




• Continuous Improvement:




• Foster a culture of continuous improvement by regularly assessing the effectiveness of CRM and sales enablement initiatives, and by staying informed on industry trends and best practices


• Lead initiatives to refine and enhance CRM and sales enablement processes, ensuring they remain effective in driving sales performance and business growth

• Salary depends on thecandidate's expertise


• Schedule: Monday to Thursday from 9:00 AM to 6:30 PM, and Friday from 9:00 AM to 3:00 PM


• Flexible schedule


• Health insurance


• Quarterly team-building activities


• Work mode: 2 days in the office + 3 days remote


• Location: Madrid, Cuzco area

• University degree in finance, information systems, economics, statistics, math, engineering, or other quantitative degree, with strong academic performance.


• 2-3 years of work experience in role requiring detail orientation, analysis, process design, etc


• Familiarity with HubSpot, Salesforce, or other leading CRM solution along with integration and systems tools (e.g. Zapier, Workato, Google Apps, etc.)


• High level of detail orientation, passion for efficiency and for completing accurate and thorough work.


• Fluent in English