Head of Service Hub

• Leading Multinational Company
• International Hub based in Madrid

Leading Multinational Company

• Drive process optimization, automation, and continuous improvement initiatives.


• Ensure efficient service delivery across functions such as Finance, HR, IT, Procurement, and other back-office operations.


• Establish and monitor KPIs & SLAs to ensure high-quality service and operational excellence.


• Implement best practices and standard operating procedures (SOPs) across the Hub.


• Work closely with internal stakeholders to align service levels with business needs.


• Drive automation and technology adoption to enhance productivity.


• Build and lead a high-performing team by attracting, retaining, and developing top talent.


• Foster a culture of collaboration, accountability, and customer service excellence.


• Implement training and development programs to enhance employee capabilities.

Leading international company.

• Bachelor's or Master's degree in Business Administration, Finance, Accounting, HR, or a related field.


• 10+ years of experience in shared services, business process outsourcing (BPO), or a similar leadership role.


• Proven track record in managing large-scale operations and leading transformation initiatives.


• Strong understanding of finance, HR, IT, and procurement processes.


• Expertise in automation, digital transformation, and ERP systems (SAP, Oracle, Workday, etc.).


• Excellent communication, negotiation, and stakeholder management skills.


• Data-driven decision-making and problem-solving abilities.


• Ability to drive change and foster innovation in a shared services environment.


• Strong leadership in a matrixed, global organization.


• Focus on customer satisfaction and continuous improvement.