In collaboration, we are thrilled to support a leading Outsourcing/BPO company in hiring a dedicated Dutch-speaking Customer Lifecycle Manager for their Málaga office. If you’re eager to build impactful customer relationships, drive cloud-based solutions, and thrive in the sunny south of Spain, this opportunity is perfect for you!
Position: Customer Lifecycle Manager
Location: Málaga, Spain
Employment Type: Full-time
Compensation: Competitive base salary + potential bonuses
What You’ll Do:
Build First Impressions: Serve as the first point of contact for new clients, creating a strong start to a long-lasting partnership.
Lead the Sales Journey: Manage the full customer lifecycle, guiding clients from lead generation to purchase, tackling challenges, and negotiating solutions.
Connect & Qualify: Engage small to medium-sized businesses to identify their specific needs and how Microsoft cloud solutions can support their growth.
Maximize Cloud Solutions: Collaborate closely with Solution Specialists to identify opportunities for up-selling and cross-selling leading Microsoft products.
Showcase Value: Demonstrate how our clients can leverage cloud technologies to meet their goals, and illustrate the potential of Microsoft’s ecosystem in supporting future growth.
Exceed Targets: Work with a strong focus on achieving monthly targets by driving pipeline, sales, and customer satisfaction. Contact 200 leads and convert 30 opportunities monthly, supported by high daily activity and engagement.
Customer Engagement: Use social, digital, chat, video, and phone tools to effectively reach clients and build strong connections.
Voice of the Customer: Act as a feedback champion, gathering insights from customers and sharing them with the team to continuously enhance services.
What You Bring:
Why Join Us:
Step into a role where you can inspire, connect, and make a real impact in sunny Málaga! #CustomerLifecycleManager #DutchSpeaking #Malaga
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