Customer Service Advisor with Italian

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Italian-speaking Customer Service Advisor to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

Customer support to German-speaking customers by phone, email, chat and social media channels

Support our merchants for all questions and inquiries about our product and service

Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)


• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers


• Ability to take stressful situations well


• Previous Contact Centre or Customer Service experience (preferable)


• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)


• Good and customer-friendly service is the highest priority for you


• Curious and persistent in solving issues


• Organised and can keep a cool head even in stressful situations

OFFER:

• Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement


• Days off: 2 days (rotative)


• Workload: 40h/week (full time)


• A dynamic and creative team with a positive and friendly atmosphere


• Food vouchers


• Guidance and tools to reach your full potential

Training Conditions Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00