Air Travel Consultant with German (Brno)

In collaboration we are working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with German who would like to join the team in Brno

Work model: On-site in Brno

Employment type: Full-time or Part-time after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English


• Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more


• Register details of your conversations in a dedicated system


• Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language, both verbal and written


• Willingness to relocate to Czech Republic or already residing there


• Good computer skills


• Optimistic, friendly, positive, stress-resilient personality, service-oriented profile


• Ability to work in shifts, also night shifts, in a fast-paced environment


• If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

OFFER:

• Full-time job with possibility of going part-time after 6 months, if the KPIs are met


• Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts


• Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card


• Unlimited employment contract with 3 days of probation period


• 10 days of fully paid training


• Meal allowance of 85 CZK net per day


• Multisport card


• Language course contribution


• 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year


• 4 free consultations with a psychologist monthly


• Public health and social insurance


• A dynamic and diverse job in a pleasant and modern environment