Customer Care Specialist with German (Ljubljana)

In collaboratie we are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction


• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels


• Navigate internal and external documentation and resources to provide world-class service


• Identify and escalate priority or unresolved issues to appropriate internal teams


• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures


• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues


• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client


• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service


• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• System knowledge:


• Very good user knowledge of common PC applications


• Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);


• Good ability to express yourself verbally and in writing in German


• Flexibility, friendliness, resilience, independence, reliability


• Skilled conversation skills, linguistic fluency, and understandable pronunciation in German


• Good communication and teamwork skills


• Expertise: Basic credit card-specific knowledge desirable

OFFER:

• Excellent remuneration package based on experience, skills and performance


• Indefinite contract


• Private health and life insurance


• Fully remote work from Slovenia


• A dynamic and creative team with a positive and friendly atmosphere


• Good work environment - the employer can show off great reviews from their employees


• Guidance and tools to reach your full potential.