Customer Service Representative with Turkish (Lisbon)

In collaboartion we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide support to Content Creators/Influencers across Social


• Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools.


• Outbound Phone calls can/should be performed to make sure that customers understood the information that is being passed on to them;


• Provide product and tool support to improve clients experience;


• Identify trends and solve problems facing multiple SMB clients.

REQUIREMENTS:

• Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2);


• Ability to work quickly and efficiently under deadline pressure.


• Very good accuracy and attention to detail, understanding that small details can make the biggest difference.


• Proven ability to work and make decisions with minimal supervision.


• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.


• Working in a back-office environment with customer satisfaction in mind


• Excellent written and verbal communication skills

OFFER:

• Affordable accommodation provided by the employer


• Cafeteria on site


• Training paid


• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential


• Relocation support with a room for candidates from further away