We are partnering with a leading Outsourcing/BPO consultancy to onboard a Customer Support Agent in Riga, Latvia. If you are a German speaker with a passion for customer service, this is the perfect opportunity for you!
Location: Riga, Latvia
Work Model: On-site
Shifts: 10 AM - 6 PM, Monday to Friday
What You'll Do:
Customer Interaction – Handle incoming message requests from customers of a payment platform via chat and email, providing effective resolutions.
Case Documentation – Record case resolutions in the contact center tool based on client communication.
? Case Management – Ensure that cases are resolved within the case life cycle.
Escalation Handling – Escalate priority issues per client specifications to the lead if necessary.
Team Collaboration – Work independently and as part of a team to achieve targets.
Customer Experience – Provide exemplary customer service and meet quality standards on all handled contacts.
Work Schedule – Follow the work schedule, be ready to start on time, and ensure that targets for response time, handle time, and resolution rate are met.
Ad-hoc Tasks – Consider any additional tasks that contribute to better service or improvement of KPIs.
Training Participation – Attend required training to enhance performance and knowledge.
What You Bring:
Language Proficiency – Proficient in German (C1) and fluent in English (B1+), both verbal and written.
Previous Experience – Experience in an outsourced customer service environment is a plus.
Relocation – Willingness to relocate to Riga or already residing there.
Eligibility – EU citizenship or valid work permit for Latvia.
Computer Literacy – Minimum typing speed of 50 wpm with 90% accuracy.
Personality Traits – Optimistic, friendly, positive, self-motivated, and a team player.
? Flexibility – Ability to work shift hours and adapt quickly to changing priorities.
Background Check – No criminal record and willingness to participate in the background check process.
What’s in It for You:
Paid Training – Comprehensive startup training and professional development sessions.
? Work Hours – Shifts from 10 AM - 6 PM, Monday to Friday.
Relocation Support – Assistance with relocation if needed.
Dynamic Environment – A diverse job with opportunities for personal and professional growth.
Team Building – Team-building activities to enhance collaboration and morale.
Are you ready to take the next step in your career and join an exciting customer support team in Riga? Apply today!
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