Travel Agent with Italian (Lisbon)

In collaboration we are working with a leading travel management, corporate card and expense management company that is looking to recruit Italian speaking B2B Travel Agent to join their team in Portugal.

Location: remote, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support


• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations


• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
  
  


• Build meaningful relationships across global teams


• Provide feedback to product and engineering team necessary for product improvement


• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (B2 level and higher)


• Previous working experience in a customer service roles, ideally covering travel and hotel segments


• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory


• Metrics driven as an indicator and motivator of success


• A skilled communicator who enjoys creating personalized verbal and written communication


• A team player who thrives in collaborating, giving and receiving feedback and lifting others up


• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform


• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization


• After initaial 6 week training (hybrid schedule) fully remote. Required to join office teams meetings several times per month.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance


• Be part of a dynamic and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential


• Sign on bonus


• Generous medical plans, dental, and vision benefits with premiums


• Paid parental and bereavement leave


• Subsidized commuter benefits


• Mental health support,


• Connectivity stipends


• And many others!