IT Manager- Jumeirah Mallorca

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

About the Role:

An opportunity has arisen for an IT Manager position to join our IT Department in Jumeirah Mallorca.

The main duties and responsibilities of this role are:

• Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.


• Manage the property’s IT deliveries by swiftly resolving impediments and adapting to changes effectively and collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.


• Facilitate issue resolution and risk management, escalating as necessary to advisory committees.


• Ensure compliance with IT standards, operational processes, security protocols, and data protection policies.


• Enhance end-user and customer support, striving for optimal service availability and uptime.


• Evangelize digital adoption internally and externally, prioritize customer experience, identify disruptive trends, and drive innovation culture through training and coaching.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Qualification & Experience:

• Bachelor’s Degree in Information Technology, Computer Science or equivalent.


• Microsoft Certified Professional (MCP) or equivalent professional certification.


• Previous experience on a similar position.


• Desirable Experience in the 5-star market.

Skills:

• Must possess organizational skills such as time management, team management, resource allocation, prioritization, multi-tasking, influencing and motivating people


• Experience in a federated structure with matrixed leadership responsibilities.


• Creative decision making and problem-solving skills


• Build engagement through diverse teams and working collaboratively


• Demonstrate confidence and tenacity, polished & persuasive communicator, and presenter.


• Project Management


• Excellent level of English and Spanish.


• Friendly, approachable, and professional.