We’re collaborating with a top-tier Outsourcing/BPO consultancy that’s on the lookout for a Dutch-speaking Customer Service pro to join their team in beautiful Porto! ? If you're customer-focused, tech-savvy, and thrive in a dynamic environment—this could be your next big move!
Location: Porto, Portugal (On-site)
? Contract Type: 6-Month Fixed Term
Employment Type: Full-time
Remuneration: Base Salary + Bonuses
What You’ll Do:
Handle inbound calls and assist customers with inquiries
Support bookings, vehicle availability, and reservation updates
Provide guidance on policies, insurance, and extra services
Identify upselling opportunities and promote added value
Resolve customer complaints professionally and efficiently
? Maintain accurate records of customer interactions
What You Bring:
? Native/fluent in Dutch (C2) + English fluency (min. B2)
1+ year of experience in a customer service or contact center role (preferred)
Sales-driven mindset with a passion for helping customers
Comfortable using digital tools and platforms
Great interpersonal & communication skills
Problem-solving attitude and ability to resolve conflicts
What’s On Offer:
Opportunity to support a world-renowned travel & tourism brand
Work schedule: Monday – Friday | 8AM–5PM
Competitive salary + performance-based bonuses
Career growth opportunities within the BPO sector
Supportive and multicultural team environment
Travel perks and exclusive discounts
And much more!
Ready to kick-start your international career in sunny Porto? Apply today! ?
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