Contract Administrator with fluent German - PageGroup SSC

• Contract Administrator with German
• PageGroup SSC

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

Position Purpose:

As a Contract Administrator Specialist, you will join our Middle Office team to support HR operations for our Temporary Workers business across Europe.

This position involves both customer service and administrative responsibilities, ensuring that our temporary employees (hereafter: Candidates) that we place at our customers get excellent support during their assignment.

From creation of contracts for the Candidates, through their onboarding, support with timesheets, payslips and assisting our clients, the Middle Office is a central place of contact for Candidates, Clients and our Sales teams. Administrative tasks

The Middle Office Administrative tasks cover a wide range of activities, including:

• Contract creation for Candidates and Clients (which includes gathering & vetting of necessary information)


• Issuing contracts, having them signed and stored


• Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate payroll/invoices created


• Generate reporting for business needs

The right candidate for this role is therefore someone with attention to detail and who is keen to understand how all these different processes impact each other. Customer-service related tasks

Along the contract-life cycle there can be several interaction points with stakeholders:

• Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion


• Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office


• Answering Candidate questions


• Attending to Client queries

PageGroup changes lives by creating opportunities for people to reach their full potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.

• Experience in a very multinational environment (+40 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options

• Ideally prior experience of:
  
  
  
  • working in shared service center environment
  
  
  • working in Administration, HR Services, Accounts Payables, Billing and/or Customer Service
  
  
  • collaborating effectively with international team/cross-team to deliver
  
  
  
  


• Fluency in German and English.


• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent


• Excellent customer-focus & communication skills (written & verbal)


• Excellent organizational skills and ability to work under pressure & manage deadlines?


• Ability to work independently, take initiatives, continuous improvement mindset


• Ideally at ease with Excel