Customer Service Representative with Italian

In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a Italian-speaking Customer Service Representative to join their vibrant team in Barcelona. If you’re passionate about customer care, quick on your feet, and ready to start your next adventure in beautiful Barcelona, this role is tailored for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

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  Assist & Support: Manage incoming inquiries across multiple channels, including phone, email, and chat, while providing fast and accurate solutions to customer needs.


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  Document & Track: Accurately record call details in the call management system to ensure timely resolutions within the agreed SLA.


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  Stay Informed: Keep up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.


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  Problem-Solve: Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.


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  Follow Processes: Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.


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  Team Collaboration: Work closely with the team on special projects, provide coverage as needed, and actively contribute to a supportive work environment.


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  Manage Admin Tasks: Maintain records for holidays, sick days, and overtime, ensuring seamless coordination within the team.


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  Engage in Development: Participate in team meetings and contribute to initiatives that improve service performance, quality, and customer satisfaction.

What You Bring:

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  Language Proficiency: Native or fluent in Italian, with a B2 or higher level of English.


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  Customer Service Experience: Minimum of one year in customer service, ideally with technical support experience.


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  Tech Savvy: Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.


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  Customer-Centric: Excellent listening skills and an ability to understand and address customer needs effectively.


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  Proactive Approach: Takes full ownership of customer inquiries, with a focus on efficient problem-solving and escalating as necessary.

Why You’ll Love This Role:

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  Competitive Salary: Attractive remuneration based on experience, skills, and performance.


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  Stable Hours: Monday to Friday, 9:00 AM - 6:00 PM, to support work-life balance.


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  Ample Time Off: 23 days of paid annual leave for personal growth and exploration in Barcelona.


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  Inspiring Team: Join a positive, dynamic team with a friendly and creative atmosphere.


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  Career Growth: Access to guidance, tools, and training to help you reach your full potential.

Step into a meaningful role where you can make a difference, learn new skills, and enjoy life in one of Europe’s most exciting cities. #CustomerService #ItalianSpeaking #Barcelona