Service Delivery Lead - PageGroup SSC

• New challenge in a International company. SSC. English. Barcelona.
• Agile. DevOps. Service Delivery Manager. End to end delivery.

Are you looking for a place to work that inspire and challenge you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Center (SSC), with its flexible, open culture and meritocratic structure is the place for you.

https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

• Support and oversee the delivery of roadmap for a value stream in the Digital hub team.


• Manage the day-to-day development and support services, provided by offshore 3rd party teams


• Lead and drive all aspects of project delivery ensuring that key time, quality and cost milestones are achieved.


• Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track


• Use appropriate Agile methodologies (Scrum or Kanban), lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices.


• Define and agree delivery plans and roadmaps for all the projects planned throughout the year.


• Managing team resources, creating project plans, tracking costs, monitoring progress, tracking metrics (SPs and tickets) and identifying risks early on before they become serious problems.


• Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business.


• Continuous Learning and growth in Agile DevOps.


• Identify areas for improvement and come up with a plan to ensure that the performance gaps are addressed and closely monitored


• Focus on the deliverables, the business needs, the team's productivity and the removal of all blockers to ensure the project's success.


• Producing governance reports, managing budgets and risk management - reporting monthly on the performance of the value stream.


• Oversee the day-to-day operations of live services, ensuring their availability, reliability, and performance meet expected standards.


• Collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks.


• Identify opportunities to implement efficiency improvements.


• Close collaboration with the Product owners to deliver the product roadmap and co-ordinate with the technical teams. Planning of the projects on the roadmap and tracking delivery from start to end of the project.


• Close collaboration with team in ensuring continuous improvements. Escalate poor performance in the vendor team when required.


• Close collaboration with Operations lead in implementing and ensuring key controls are in place for the value stream.

• Food Voucher


• Health Insurance


• Life Insurance


• Bonus


• Hybrid Model: 2 days from home


• Office based in Plaza Europa


• International environment

Qualifications Any project management qualification
Agile Certifications preferred
ITIL desirable but not essential Skills/Experience:
Must have: Excellent delivery focus and drive
Direct experience of IT Applications and related project delivery, including business change elements
Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third-party resources)
Proficient with project planning tools - MS Project, JIRA, Confluence.
Project financial management
Good communication skills to effectively manage relationships with external suppliers, internal customers and senior management
Experience of working in a global team and proven ability to address issues and challenges associated with global working, varied time zone and geographical distance
6+ years of project management experience.
Proficient in English language.
Create reports and presentations for Senior Management.
Agile DevOps experience.
Familiarity with ITIL frameworks and best practices for service delivery and operations.

Preferred: Experience in managing live services or IT operations, including incident management, problem management, and change management processes.
Good understanding of Applications Technology, with the ability to credibly challenge technical teams.
Good understanding and experience of applications in one or more of the following functional areas, specifically CRM, Digital, Back Office (HR, finance, legal) and information management and BI.
Experience of managing multi-regional projects and deployments into multiple countries

Mandatory Attitudes and Behaviours:

Proactive
Solution and delivery oriented
Analytical and strong attention to detail
Pragmatic - able to balance competing pressures and influences
Good communication style able to influence business decisions
Able to work with staff at senior and junior levels and from a range of cultural backgrounds
Able to engage, enthuse and motivate teams and individuals
Eager to learn new products and new ways of working.