WFM Business Partner with Spanish and English

In Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona! If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural environment.

Role: WFM Business Partner (Spanish and English)
Location: Barcelona, Spain
Work Model: On-site
Employment Type: Contract
Remuneration: Competitive Base Salary

What You’ll Do:

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  Client Liaison: Serve as the primary point of contact for designated accounts, building strong relationships and ensuring client satisfaction.


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  Collaborative Strategy: Work closely with clients and internal stakeholders to craft workforce management solutions that not only meet but exceed expectations.


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  Resource Management: Ensure optimal resource allocation and effective cost management across your accounts, aligning with business goals.


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  Mentorship: Provide technical skills mentoring to team members, fostering growth and enhancing team capabilities.


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  Process Improvement: Collaborate with colleagues and functional teams to streamline processes, driving operational efficiency.


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  Functional Leadership: Lead Resource Planners, Schedulers, and Real-Time Analysts, guiding them to achieve high performance and accuracy in their roles.

What You Bring:

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  Expertise in WFM Tools: Mastery of Verint Workforce Management, especially in intraday management.


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  Experience: A minimum of 5 years of progressive experience in Workforce Management, showcasing your depth of knowledge in this field.


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  Education: Bachelor’s degree or equivalent in a relevant field.


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  Bilingual Proficiency: Native or fluent in both English and Spanish, with excellent communication skills.


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  WFM Knowledge: Extensive experience with WFM processes and best practices, with a track record of successful transformation projects.


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  Leadership Skills: Strong capabilities in problem-solving, identifying innovative solutions, and managing complex stakeholder relationships.


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  Budgeting Acumen: Knowledge of resource and budget creation and execution, with a strategic mindset.

Why You’ll Love This Role:

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  Relocation Assistance: Enjoy support for your move to Barcelona to help you settle in smoothly.


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  Sign-On Bonus: Start your journey with a generous bonus to welcome you aboard.


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  Health Benefits: Access private health insurance after your probation period for peace of mind.


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  Meal Allowance: Benefit from a daily meal allowance to fuel your day.


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  Vibrant Work Environment: Join a dynamic, multicultural team in a modern office space located in the heart of Barcelona, complete with leisure areas.


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  Healthy Lifestyle: Enjoy regular fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty care services.

Join a team where your expertise will make a tangible impact, and help shape the future of workforce management in a collaborative and innovative setting! #WorkforceManagement #Barcelona #BPO