Anunciado 8 de octubre
Tipo de jornada
Sin especificar
Tipo de contrato
Otros contratos
Salario
Salario sin especificar
Estudios mínimos
Sin especificar
Nivel
Sin determinar
Número de vacantes
1
Tags Relacionados
Descripción del empleo

In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:



    • Graduated with a College/University degree.

    • Qualifications in economics/ finance or any related field is a plus.

    • Excellent command of the English and Japanese languages, both verbal and written (C1)

    • Relevant experience background in the forex industry would be considered as an advantage.

    • Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)

    • Excellent communication and interpersonal skills.

    • Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.

    • Works independently and as a part of a team with a willingness to ensure results are achieved.

    • Ability to work under pressure and meet deadlines.

    • Ability to work effectively in an office-based environment.


REQUIREMENTS:



    • Assists customers to open trading accounts.

    • Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.

    • Handles welcome calls/call-back requests.

    • Maintains contact with existing clients to ensure high levels of client satisfaction.

    • Provides general information regarding platforms and services offered.

    • Handling of back-office queries.

    • Supporting clients with technical and troubleshooting issues.

    • Dealing with customer complaints promptly and effectively.

    • Providing support and troubleshooting on Meta Trader platforms.

    • Liaising with all departments to resolve issues.

    • Suggests ideas and action to develop the market.

    • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.

    • Forwards any issues or requests to the head of the department and/or the appropriate department.

    • Educates the customer where applicable.

    • Ability to work in a dynamic and multicultural environment.


BENEFITS:



    • Remuneration according to qualifications and experience

    • 13th Salary

    • Medical Insurance Scheme

    • Provident Fund

    • Working Permit arrangements for the employee

    • Company’s Group Discount Scheme

    • Free Parking

    • Inhouse fitness room with classes

    • Modern working space at a central and convenient location of Limassol close to the highway

    • Friendly multinational environment

    • Opportunities for professional learning and growth




Departamento: Information & Technology

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