Business Application Manager (Omnichannel retail projects)

• Multinational Retail Company|Managing Salesforce and omnichannel projects

Multinational leader in the Retail Industry. Operating on a global scale, they have a substantial presence in Madrid.

The role's mission is to support the business' direct-to-consumer strategy by leading omnichannel IT projects and including retail, Salesforce, CRM, B2C and B2B areas, both from a technical and functional standpoint.

The successful candidate will join the team in a supportive and collaborative role with a focus and ownership of the applications belonging the direct-to-consumer area and will be responsible to optimize the business value delivered by projects and solutions, while promoting synergies & IT strategy of Group Technical Team and addressing the specificities and priorities of your scope.

Reporting to the Head of IT team, the IT Project Manager will have the following responsibilities:
Lead IT projects to support the business strategy and growth:

• Manage complex IT projects within the retail industry, ensuring timely completion and meeting of objectives.


• Monitor the proper usage of the tools by the final user developing KPIs and sharing them with Business Key Users.


• Work with Business users to understand the business goals and propose solutions to improve processes, productivity, sales increase:

-Implement strategies for gathering, reviewing, and analyzing data requirements.

-Translate business requirements into functional and technical requirements.

-Prioritize requirements.

-Master strategic business process modelling, traceability, and quality management techniques

• Apply best practices for effective communication and problem-solving

Strengthen the partnership with your internal customers:

* Be the point of contact for the Group Technical Expertise Center and be its representative on your perimeter.

* Ensure the right IT investments for your perimeter:

-Quantify and track business performance data.

-Oversee and consolidate IT budgets and costs for your scope.

* Give directives on IT expenses optimization of your perimeter in complete transparency.

* Monitor all projects & services and report on their progress.

* Bring added value in innovation by being proactive and using creativity

• Understand complaints and pressure points on projects and services and suggest alternatives.


• Develop and implement surveys to know the satisfaction of internal customers.


• Ensure high quality service and performance monitoring through monthly governance with your pairs

Promote the services offered:

* Promote and sell relevant services within your perimeter, based on the service catalog:

-Help the branches to understand the added value of all these services.

-Propose and participate in the choice of technologies on projects.

* Collect needs and expectations to ensure the catalog's relevance and its enrichment.

* Contribute to create synergies between Brands, ensure the alignment of stakeholders, anticipate their needs, avoid out-of-process initiatives, and finally create maximum value based on the reuse of skills and experience.

* Work with the organization to ensure the consistency of the EMEA solutions with needs and participate.

• Opportunity to work in a global company .

A successful IT Project Manager should have:

• Bachelor's degree in management engineering or economics


• LANGUAGES: English (Fluent C1)


• Experience in project management within a retail omnichannel technology environment.


• Excellent leadership and communication skills.


• Valuable understanding of the retail industry but opened to other sectors.


• Problem-solving abilities.


• Knowledge of the latest technology trends and their applications, valuable in ecommerce environment


• IT Tools: Salesforce - SFSC - SFCC - SFMC - Salesforce Mobile App