Customer Support Representative with Norwegian

In collaboration we are  working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Benalmadena office.

Location: Benalmadena, Spain

Employment type: Full-time

Work model: hybrid (1 day a week, after 6 months of employment)

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact from customers via phone and mail


• Assist customers and deal with customer complaints promptly and effectively


• Be the first point of contact - resolve customer queries and related requests


• Ensure clients receive the highest level of service at any moment given

REQUIREMENTS:

• Native/fluent in Norwegian, both oral and written. Fluent in English (at least B2 level)


• Prior working experience in customer service/support is considered as an advantage


• Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage


• Excellent communication skills


• Resourceful and stress resilient personality that can adapt and remain calm in all situations


• Understanding of economics and numbers


• Fast learner who easily adapts to new IT systems and tools


• Able to work independently, while being a team player at the same time


• Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history, you need to have an absolutely clean credit record (no records of non-payment)

OFFER:

• Excellent remuneration package based on experience, skills and performance


• Higher salary from the 7th month


• Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday


• Be part of a dynamic and creative team with positive and friendly atmosphere


• 23 working days of paid annual leave


• Guidance and tools to reach your full potential