Customer Support Specialist

About Us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview

We are seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses. If you are passionate about customer service, eager to learn, and ready to start your career in a dynamic environment, this is the perfect opportunity for you!

Responsibilities

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  Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.


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  Onboarding Guru: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.


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  Product Expert: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.


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  Multitasking Pro: Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.


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  Tech Support: Provide basic technical support and troubleshooting, turning challenges into solutions.


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  Record Keeper: Document and track customer interactions and solutions meticulously.

Requirements

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  Communication Whiz: Exceptional communication and customer service skills.


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  Problem Solver: Strong ability to investigate and resolve customer issues creatively.


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  Tech Enthusiast: Basic knowledge of technical tools and a keen willingness to learn (e.g., simple scripting or data tools).


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  Team Player: Collaborative spirit with a proactive attitude.


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  Educational Background: Associate degree or equivalent is required.

Desirable

• Previous experience in customer service.


• Interest in technology or data analytics.

What’s In It For You

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  International Culture: Work in a diverse global environment with headquarters in Marbella, Spain, and offices in New York and London.


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  Competitive Salary: We offer a fair and competitive salary for your time and effort.


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  Transportation: Free company shuttle bus from Malaga, Fuengirola, la Riviera, and Estepona.


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  Growth Opportunities: Continuous learning and development support to help you grow within the team.


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  Innovation: We encourage innovative thinking and value your input and ideas.


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  Equal Opportunity: We celebrate diversity and are committed to creating an inclusive environment for all employees.