Customer Support Agent with Japanese (Remote)

In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:

• Graduated with a College/University degree.


• Qualifications in economics/ finance or any related field is a plus.


• Excellent command of the English and Japanese languages, both verbal and written (C1)


• Relevant experience background in the forex industry would be considered as an advantage.


• Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)


• Excellent communication and interpersonal skills.


• Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.


• Works independently and as a part of a team with a willingness to ensure results are achieved.


• Ability to work under pressure and meet deadlines.


• Ability to work effectively in an office-based environment.

REQUIREMENTS:

• Assists customers to open trading accounts.


• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.


• Handles welcome calls/call-back requests.


• Maintains contact with existing clients to ensure high levels of client satisfaction.


• Provides general information regarding platforms and services offered.


• Handling of back-office queries.


• Supporting clients with technical and troubleshooting issues.


• Dealing with customer complaints promptly and effectively.


• Providing support and troubleshooting on Meta Trader platforms.


• Liaising with all departments to resolve issues.


• Suggests ideas and action to develop the market.


• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.


• Forwards any issues or requests to the head of the department and/or the appropriate department.


• Educates the customer where applicable.


• Ability to work in a dynamic and multicultural environment.

BENEFITS:

• Remuneration according to qualifications and experience


• 13th Salary


• Medical Insurance Scheme


• Provident Fund


• Working Permit arrangements for the employee


• Company’s Group Discount Scheme


• Free Parking


• Inhouse fitness room with classes


• Modern working space at a central and convenient location of Limassol close to the highway


• Friendly multinational environment


• Opportunities for professional learning and growth