PBX - Telephone Operator

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Set high above Port de Soller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants offering panoramic views over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.

About the Role:

An opportunity has arisen for a PBX (Telephone Operator) position to join our Rooms Department at Jumeirah Mallorca.

The main duties and responsibilities of this role are:

•Handles internal and external calls with professionalism and efficiency, following brand standards.

•Keeps phone lists and relevant information on hotel products, services, and events up to date.

•Ensures guest information confidentiality in management systems (PMS, Reservations, Guest Requests).

•Maintains clear communication with colleagues and other departments to optimize operations and guest satisfaction.

•Supports the Front Office team with tasks related to the guest experience.

About the Benefits:

•Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.

•Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.

•Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.

•Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.

•Benefit from complimentary cleaning of employee uniforms and work attire.

•Enjoy complimentary meals during your shifts.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Qualification & Experience:

•High school diploma or equivalent required.

•Previous experience in the 5-star hospitality market preferred.

•Familiarity with hotel management systems such as Opera PMS desirable.

Skills & Competencies:

•High level of written and verbal proficiency in English and Spanish; knowledge of an additional language is a plus.

•Strong computer skills, including proficiency in Microsoft Office.

•Excellent communication, organizational, and presentation skills.

•Professional, courteous, and guest-oriented approach.

•Ability to handle multiple tasks efficiently while maintaining a high level of accuracy.

•Adaptability and a proactive attitude in providing exceptional service.