Customer Experience Specialist with Dutch

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media


• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation


• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face


• Identify and address customer needs to escalate internally to improve and/or develop processes


• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity


• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Excellent Dutch (C2) speakers with C1 English level


• Smart and enthusiastic problem-solver with a keen eye for customer service


• Calm and empathetic when dealing with (difficult) customers


• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction


• Target-driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance


• Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).


• Full-time contract of 39 hours per week


• Fully on-site (no remote work possibilities)


• Being a part of a dynamic and international team (25+ nationalities)


• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events


• High performance culture to kickstart your career and potentially grow within the organization


• Support with the Spanish administration