Ofertas de empleo de wibit consulting amp services wibitcs

In collaboration we are working with a leading multinational technology BPO business that is looking for a Quality Analyst (Norwegian) in Riga who will perform Audits and drive quality improvement

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Monitor and audit quality of customer interactions of assigned CSAs, provide root cause analysis,
• Provide individual and team feedback and coaching to CSAs by sharing actionable insights for improvement, and track feedback efficacy,
• Effectively support CSA quality performance improvement in alignment with Operation Teamlead priorities, based on quartile management,
• Participate in internal and external calibration sessions and joint call monitoring sessions with customer and stakeholders,
• Provide comprehensive input for Quality reporting,
• Identify improvement areas for adherence and improvement of quality standards, call out insights and observations to continuously improve customer experience,
• Take part in production activities by taking calls and being part of support group activities, e.g. escalations, real-time support,
• Participate in training programs for better understanding of client and business expectations and to continuously develop and grow.

REQUIREMENTS:

• Near native (Norwegian C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems,
• Excellent attention to detail and ability to maintain accuracy,
• Great data analytic and problem-solving skills, continuous improvement mindset and toolset,
• Good communication and interpersonal skills.
• Possesses an advanced understanding of using computers and is effectively able to multitask across systems and applications,
• Optimistic, friendly, positive, and self-motivated personality,
• Ability to work in team,
• Service-oriented profile and with a focus on problem solving,
• Ability to work shift hours/ part time (to the extent legally possible),
• No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes no instances of payment defaults, arrears, or unfavorable credit data.

OFFER:

• A dynamic and diverse job in a pleasant and modern environment
  
• Opportunities for personal and professional development
• Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week

In collaboration we are partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for a Flemish speaking client-facing Cloud Solutions Specialist able to drive sales opportunities based on knowledge of Modern Workplace, Data and BI, Apps and Infra, and Business Applications.

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Secure new customer wins for a cloud: maximise up-sell and cross-sell opportunities with collaboration with Sales Agents and Partner Connection Managers
• Present cloud value propositions that align with customer’s business objectives and IT initiatives
• Provide technical product overview, offerings and insights pertinent to customer needs and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Execute quick technical feasibility assessments and proposals of developments of the solutions
• Develop knowledge of the cloud’s offerings and leverage all training resources
• Conduct group and one-on-one trainings across the centre on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline as well as operational metrics.

REQUIREMENTS:

• Intermediate or fluent verbal and written English, fluent or native in Flemish
• 3+ years of technology-related sales or business development experience
• A minimum of Fundamentals certification is required, L200 certification is preferred
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions is required
• Bachelor’s degree required, Master’s degree preferred, preferably in computer science, mathematics or engineering
• Experience in computer science, mathematics or engineering is a bonus
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understanding of cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• Understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Proven track record of outstanding performance and achieving goals
• Initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

BENEFITS:

• Attractive remuneration with capped sales bonuses
• Indefinido contract
• Working with a big player in the Cloud industry and gaining specialization in it
• Work from Monday to Friday from 9 AM - 05:30 PM
• Relocation cost reimbursement for candidates from abroad
• Spanish lessons
• Indefinido contract
• International team
• Stimulating environment
• Many opportunities for growth within the company.

In collaboration we are working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon (Santos), Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
  
• Resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!