Ofertas de empleo de ade

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Customer Representative to join their teams in Greece and support clients of a car or accommodation rental company.

Location: Remote/work from home from anywhere in Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers (drivers, accommodation hosts or guests) through various channels (phone, email and chat)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Previous work experience in customer service/support roles
• Car rental or travel experience is preferable
• Hospitality experience will be nice to have
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package based on experience, skills and performance
• A dynamic and creative team with positive and friendly atmosphere
• Private life and health insurance
• Financial support in case of courses/seminars the employee would like to take part in
• 25 days’ annual leave per year
• Relocation support
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Dutch-speaking Customer Support Advisor to join their teams in Greece to support pharmacy clients.

Location: Work from home remotely from anywhere in Greece

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers of a banking company through various channels (emails and outbound calls)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

REQUIREMENTS:

• C2 level of Dutch/Flemish and C1 English, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Stable internet connection
• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package
• Private medical insurance
• Unlimited contract
• Equipment shipped to your doorstep
• Performance bonus
• Shifts Monday – Friday 09:00-21:00, 8 hours a day, on weekly rotation with colleagues
• Meal cards of 5 EUR net value per work day
• Performance bonus
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• To motivate, develop, and mentor team members in a dynamically changing environment
• Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
• Meet shrinkage, productivity, and attrition targets
• Manage/take accountability for dips in performance with adequate reinforcement plans proactively
• Ensure effective and consistent communication with internal and external contacts
• Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
• Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
• Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
• Conduct team huddles to discuss process updates, feedback, and key focus points for the day
• Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Mentor team in process & quality parameters, conduct live/remote audits of client interactions
• Perform root cause analysis to identify key defects and create action plans/goals to improve
• Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
• Create, publish, and maintain operations-related reports in a timely manner
• Discover training needs and support in training to provide necessary coaching on the ground
• Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
• Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
• Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

• Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
• At least 1+ year of a BPO/call centre experience as a Team Leader
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Excellent people management skills should have experience in previous roles
• Good experience in MS Office – Word, Excel, and PowerPoint
• Strong experience in presentation skills
• Excellent communication and customer service skills
• Excellent analytical and problem-solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements

OFFER:

• Paid startup training and professional development sessions
• 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER:

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential

About Us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI

RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. We're now preparing to launch Bigdata.com, a next-generation platform aimed at transforming financial decision-making.

Role Overview:

The Product Marketing Lead, Platform will play a pivotal role in the launch of a new SaaS application tailored for financial professionals. This role demands a strategic thinker with a proven track record in financial SaaS products, adept at developing outreach strategies, building lead pipelines, and influencing product development and go-to-market strategies. This is an opportunity to join a fast-paced, innovative team in an emerging tech environment where rapid iteration and client engagement are paramount.

Key Responsibilities:

• Develop an in-depth understanding of the target audience, product differentiation, market requirements, competitive landscape, and the product’s unique selling points.
• Craft compelling content across various marketing channels including websites, email campaigns, social media, and presentations to effectively communicate the product’s value proposition.
• Engage with early adopters and users to gather feedback, communicate incremental value, and provide insights to the product team on user engagement and needs.
• Collaborate closely with Product, Engineering, Marketing Communications, and other teams to develop and execute go-to-market plans, ensuring successful product launches globally.
• Represent the company at industry events, both in-person and digital, and build strong relationships with industry professionals, analysts, and influencers to enhance product visibility and adoption.
• Lead market research initiatives to deepen understanding of global customer needs and drive product enhancements based on user feedback and data.

Minimum Qualifications:

• BS degree in Finance, Marketing, or a related field.
• At least 7 years of professional experience in finance, with a deep understanding of financial workflows or research.
• Experience in product marketing or management within the finance or technology sectors.
• Solid knowledge of marketing strategies, digital marketing tools, and market research techniques.
• Effective presentation skills, particularly to financial professionals such as traders and portfolio managers.

Preferred Qualifications:

• Project management skills.
• Familiarity with finance and research tools like Bloomberg Terminal, RMS, AlphaSense, etc.
• Experience in startup environments and a proven track record in the successful go-to-market of new technology products.
• Demonstrated ability to influence across various levels within an organization and manage complex projects with multiple stakeholders.

What We Offer:

• Competitive pay (exact compensation varies based on skills, experience, and location).
• A dynamic, innovative work environment with a high degree of autonomy.
• Hybrid work setup with a blend of in-office collaboration and remote work.
• Opportunity to be part of a groundbreaking product launch that could redefine industry standards.
• The position is based in our New York office to work side by side with our Product manager, sales engineers, other product marketing leads, and clients.
• RavenPack employees also enjoy a hybrid work environment with 3 days a week in the office.
• The product marketing lead will report to the SVP of Marketing and enjoy a large amount of day-to-day autonomy.

This is a unique opportunity to participate in the launch and early adoption of a product that has great potential to quickly span multiple industry verticals. Join RavenPack and be a part of a team that is setting new standards in business intelligence and data searchability.

About us

RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

We are looking for a Senior Customer Support Specialist to join RavenPack’s Customer Success team in Marbella.

As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world’s top banks and hedge funds.

Responsibilities as a Senior Customer Support Specialist:

• Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offerings
• Write Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API
  
• Creating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiency
  
• Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL
  
• Resolve technical issues in a timely manner using available resources within the company
  

Requirements:

• Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems
• Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit
  
• Experience with Python-specific tooling and concepts like Pydantic & Poetry.
  
• Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude
  
• Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients
  
• Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently
  

Desirable:

• Previous experience working in a fintech or a SaaS company.
• Major or experience in Finance or Business
  

What's in it for you:

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
• Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.
  
• Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
  
• Continuous learning: We provide the support needed to grow within the team.
  
• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

¡Buscamos perfiles de Prevención con ganas de consolidarse en un innovador proyecto del área de Renovables!

Seleccionamos Técnico/a PRL, para desempeñar las funciones de Recurso Preventivo en Planta Biomasa ubicada en Logrosán, Cáceres (Técnicos Locales o Desplazados, gastos de desplazamiento a cargo de la empresa).

Funciones principales:
- Informar del estado de la prevención de los trabajos asignados
- Realizar inspecciones periódicas de seguridad y salud
- Elaborar el Informe Semanal del Recurso Preventivo en obra
- Controlar que existan métodos y procedimientos seguros de trabajo
- Controlar que los medios de protección colectiva e individual son adecuados y se mantienen en correcto estado
- Brindar charlas diarias de seguridad, entre otras funciones