Ofertas de empleo de opera

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Dutch-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

• Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
• Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
• Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.
• Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
• Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
• Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.
• Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
• Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent in Dutch, with a minimum B2 level of English.
• Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.
• Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.
• Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
• Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

• Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.
• Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
• Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
• Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
• Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona

In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you’re enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Engage with Customers: Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution.
• Document & Track: Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.
• Product Knowledge: Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.
• Escalate When Needed: Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.
• Process Adherence: Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.
• Team Collaboration: Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
• Administrative Tasks: Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
• Continuous Improvement: Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent German, with a minimum B2 level in English.
• Customer Service Background: At least one year in customer service, ideally with experience in technical support.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Empathy & Problem-Solving Skills: Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
• Ownership Mindset: A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.

Why Join Us:

• Competitive Package: A highly attractive remuneration package based on your skills and experience.
• Consistent Schedule: Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
• Generous Time Off: 23 working days of paid annual leave to recharge and enjoy Barcelona.
• Supportive Environment: Join a dynamic, friendly team that values creativity and collaboration.
• Growth Opportunities: Access to resources and support to help you develop your skills and advance your career.

Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona! #CustomerSupport #GermanSpeaking #Barcelona

In collaboration, we are excited to work with a leading Outsourcing/BPO company in the search for a Hebrew-speaking Content Moderator to join their Lisbon team! Remote work options are also available, offering flexibility to suit your lifestyle.

Position: Content Moderator
Location: Lisbon, Portugal (Remote options available)
Employment Type: Full-time
Compensation: Base Salary

Your Role:

• Carefully review and moderate user-generated video content for an online platform
• Apply platform policies to filter, organize, and evaluate content by removing or blocking inappropriate materials

What You Bring:

• Native or fluent Hebrew and strong English skills (B2+)
• Strong critical thinking and ability to navigate sensitive content without bias
• Comfort with technology and quick adaptation to new tools
• Independence, resilience, and flexibility in a high-paced environment

What’s in It for You:

• Accommodation in a single room within shared employer-provided apartments
• Annual sponsored flights home, health insurance, and on-site cafeteria
• 3-week training program (partially compensated) with full guidance and support
• 22 days of holiday, supportive multicultural team, and opportunities for growth

Hours: 40 hours/week in rotating shifts, covering 24/7 operations.

Join this welcoming, dynamic team and make a meaningful impact with your critical skills!

Who We Are...

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

The project!

As part of the HR Operations team you will assist in managing HR financial activities and ensuring accurate financial reporting and budgeting. This role offers hands-on experience in HR analytics, payroll processing, and workforce cost optimization.

What will the role entail?

• Responsible for the master data of Human Resources across the entire Group.
• Contact point for the different HR Departments (national and international) in order to consolidate all the HR Data.
• Support the HR Budget, last estimated and Forecast at group level to ensure proper completion within the deadlines and the objectives.
• Provide support on internal projects (e.g. optimisation / digitalisation of internal processes)
• Personnel cost and headcount planning as well as regular variance analysis.
• Payroll Cash flow monthly analysis, forecast and tracking.

What do we offer?

• Great international working environment.
• Home office depending on the position.
• Flexible working hours.
• Flexible benefits.
• Discount on the brands of the Group.

¿Te apasiona el sector industrial y quieres formar parte de nuestro equipo? En Walki Plasbel, buscamos un/a Operario/a de Extrusión comprometido/a y proactivo/a para unirse a nuestro equipo.

Responsabilidades:

• Asegurar que los productos fabricados durante su turno coincidan con los datos del pedido.
• Revisar la estabilidad del globo, su posición, opacidad y anchura, garantizando que la bobina esté perfectamente alineada.
• Realizar cambios de medida, carga y material según sea necesario.
• Ajustar la extrusora ante cualquier irregularidad en los cambios de pedido.
• Conocer a fondo el funcionamiento de la maquinaria, proporcionando todos los elementos necesarios para una producción óptima.
• Mantener la sección de trabajo limpia y ordenada.

¿Qué ofrecemos?

• Formación continua y posibilidad de desarrollo profesional en el sector de la extrusión.
• Un ambiente laboral activo, donde la seguridad y la colaboración son fundamentales.
• Beneficios sociales por ser trabajador/a de Walki Plasbel.
• Contrato temporal, con oportunidad de crecimiento dentro de la empresa.