In Collaboration, We Are Seeking an English-Speaking Culture and Communication Trainer to Join Our Egypt Team!
Partnering with a premier Outsourcing/BPO consultancy, we’re excited to onboard a Culture and Communication Trainer with an authentic connection to English-speaking cultures. This role is perfect for someone who has lived in the UK, Northern Ireland, or other English-speaking regions, immersing themselves in the local culture, dialects, and customs. Your insights and experiences will play a crucial role in shaping our cross-cultural training initiatives for a diverse workforce.
Position: Culture and Communication Trainer
Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time
Duties and Responsibilities
- Design & Deliver Training: Develop and facilitate training programs that enhance communication skills, cultural sensitivity, and cross-cultural awareness, with a focus on English-speaking employees.
- Create Engaging Content: Build interactive training materials, from presentations to e-learning modules, that effectively support diverse learning needs.
- Conduct Interactive Sessions: Lead both in-person and virtual training sessions, promoting active engagement and ensuring key concepts are understood.
- Collaborate with Teams: Partner with various departments to assess training needs and create learning solutions that align with organizational goals.
- Evaluate & Improve Programs: Use feedback, assessments, and performance data to continuously enhance training programs.
- Offer Personalized Coaching: Provide one-on-one support for employees, addressing specific communication or cultural challenges as they arise.
- Stay Updated: Keep current with trends, best practices, and cultural nuances in the BPO industry, particularly those impacting English-speaking markets.
- Support New Hires: Guide new employees through cultural orientation and language support, setting them up for success from day one.
Requirements
- Fluency in English (native or near-native) is essential.
- Bachelor’s Degree in Communication, Intercultural Studies, Education, or a related field; Master’s degree preferred.
- Proven experience as a trainer or facilitator in multicultural settings.
- Deep understanding of English-speaking cultures, communication styles, and business etiquette.
- Exceptional presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
- Experience with instructional design and curriculum development is a plus.
- Strong interpersonal skills, building rapport with employees at all levels.
- Adaptability to modify training methods to suit various learning styles and cultural backgrounds.
- Proficiency in MS Office Suite, with LMS or e-learning platform experience preferred.
- Certification in training or coaching (e.g., CTT+, CPLP, ACC) is advantageous.
What We Offer
- Competitive remuneration based on experience, skills, and performance
- A positive and collaborative team environment
- Tools, resources, and mentorship to support your professional growth
- A range of additional benefits
If you’re passionate about cultural connections and communication excellence, we’d love to have you join our team in Egypt!
Departamento: Management & Consulting
