In collaboration, we are working with a BPO company looking to recruit a German-speaking Service Desk Agent to join their offices in Timi?oara, Romania.
Position: Service Desk Agent
Location: Timi?oara, Romania
Work Model: Hybrid (following successful completion of a 3-month training period)
Employment Type: Full-time
Duties and Responsibilities
- Monitor and resolve system and application issues in a timely manner.
- Provide support through phone, email, and chat during rotating shifts.
- Perform basic troubleshooting and fault isolation to identify issues.
- Follow established procedures for routine system maintenance and updates.
- Assist with resolving user inquiries and help desk-related concerns.
- Collaborate with higher-level support teams for issue escalations and resolutions.
- Track and analyze help desk performance metrics.
- Troubleshoot and resolve basic operating system and network-related issues.
- Configure and manage applications and handle network-related concerns.
Requirements
- Fluent in German (B2 or above) and English (B2), both written and spoken.
- Ability to understand and meet customer needs while aligning with business objectives.
- Strong problem-analysis skills and ability to break down and organize complex situations.
- Proficiency in MS Office Suite and basic understanding of network concepts.
- High attention to detail and accuracy.
- Strong problem-solving and critical thinking abilities.
- Ability to address diverse stakeholder needs and negotiate effective solutions.
- Collaborative and team-oriented approach to achieving goals.
- Technical background preferred, particularly in telecommunications.
- 0-2 years of experience in customer support or service roles.
- Familiarity with network management tools (e.g., NMS, OSS) is a plus.
- Comfortable working in fast-paced, customer-facing environments.
- Quick to learn new technologies and adapt to evolving tools and systems.
Offer
- Working schedule: Hybrid, Monday to Friday, 9 AM - 5:30 PM
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Warm team environment and fun team events
- Meal allowance and transportation reimbursement
- Vacation bonus and fitness/wellness reimbursement
- Gift vouchers for Christmas and Easter
- Private health insurance
Join a thriving international team and advance your career in a dynamic and supportive work environment! Apply today!
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Departamento: Information & Technology
