Ofertas de empleo de OMNIACCESS

About OmniAccess OmniAccess, part of the Marlink Group, is an industry-leading marine network solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater to some of the world’s largest yachts and key cruise line companies, with a strong commitment to service quality and availability.??? We operate global VSAT GEO networks from our own teleports and HUBs located in Palma de Mallorca, Germany, the Netherlands, Chile, the USA, and Australia. As part of our comprehensive, end-to-end solutions, we design, implement, and support onboard IT networks. Since 2022, we have also partnered with Starlink to offer LEO coverage. About Marlink As a true partner to our global customers, we provide smart network solutions that connect people and assets around the globe and in all markets where traditional connectivity cannot be achieved or is not available. As an internationally active and well-known group with more than 1600 colleagues working in more than 30 locations, we help our customers in industries including Shipping, Energy, Humanitarian to run their business remotely in ever smarter, more profitable and sustainable ways. Job overview: We are seeking a highly skilled Product Development Engineer with deep expertise in LAN and WAN networks, wireless networking, captive portals, and network security. The successful candidate will focus on the development and productization of network solutions tailored for Managed Service Provider (MSP) offerings. You will work closely with cross-functional teams to design, implement, and optimize network solutions that ensure seamless operation, high security, and scalability for our customers. Key Responsibilities: * Design, develop, and optimize LAN and WAN network architectures for MSP-managed environments, ensuring high availability, scalability, and performance. * Develop and enhance wireless networking solutions, including Wi-Fi access points, mesh networks, and network optimization techniques for MSP deployments. * Design and implement captive portals solutions for guest authentication, policy enforcement, and user engagement within an MSP framework. * Evaluate and implement security measures to protect networks from threats such as unauthorized access, malware, and data breaches, ensuring compliance with industry standards. * Collaborate with product management and operations teams to ensure seamless integration of network solutions into MSP service offerings. * Work with network automation and monitoring tools to streamline MSP operations and ensure proactive network management. * Perform network security assessments and provide recommendations for improving security policies and configurations. * Collaborate with software development teams to integrate network solutions with cloud-based services and enterprise systems. * Stay up to date with emerging networking technologies and industry best practices to drive innovation in product development. * Document designs, configurations, and processes to ensure maintainability and knowledge sharing within the team.

Company description: Omniaccess is leading Managed Security Service Provider (MSSP) specialized in delivering advanced cybersecurity solutions to the maritime industry. With a global footprint and 24/7 operations, we protect over 1,800 vessels worldwide, offering centralized monitoring, threat detection, incident response, and compliance support tailored to the unique challenges of the maritime environment. Our services are designed to secure vessel operations, onboard systems, and critical infrastructure, ensuring business continuity and resilience against evolving cyber threats. Our team is composed of passionate cybersecurity professionals dedicated to innovation, operational excellence, and customer success. As a trusted partner to shipowners, operators, and maritime technology providers, we combine deep sector expertise with state-of-the-art tools and processes to deliver reliable, efficient, and scalable managed security services. Joining us means being part of a mission-driven organization that plays a key role in safeguarding global maritime operations. Description: As a Project Manager at OmniAccess Cyber, you will lead and actively participate in complex, high-priority projects and initiatives, following the company’s established project management methodology. This role is critical in ensuring successful project execution across internal and commercial engagements. Purpose of the job: Manage projects of high complexity and delivery of high-quality results. Main tasks: Project Management: Project Leadership & Execution: * Lead strategic and operational projects, ensuring alignment with OmniAccess Cyber project management framework. * Act as the primary point of contact and assume full accountability for project delivery, timelines, scope, budget, and quality. * For commercial projects, take over project management responsibilities post-contract signing, while the Key Account Manager (KAM) remains the project sponsor. Structured Project Management: * Manage all core project dimensions: scope, cost, time, and quality. * Oversee all knowledge areas defined by the methodology, including stakeholder management, procurement, HR planning, risk management, communication, and integration. Lifecycle Ownership: * Drive the entire project lifecycle—from initiation and planning through execution to closure. * Collaborate with department heads to define and assemble the appropriate project team. * Plan, coordinate, and lead project teams, including internal resources, external partners, and clients. Team Development & Communication: * Foster an engaged, motivated project team and maintain high performance throughout the project lifecycle. * Organize and document project meetings and ensure effective information flow internally and externally. * Keep key stakeholders informed of project status and initiate corrective actions as needed. * Recognize team contributions, manage performance, and proactively address conflicts or challenges. Change & Risk Management: * Handle changes and unforeseen circumstances with a business and user-focused mindset. * Escalate issues promptly when necessary to ensure project goals are met. Compliance & Documentation: * Use project management tools as defined by OmniAccess Cyber methodology. * Ensure preparation, maintenance, and delivery of all required project documentation. * Monitor and control compliance with OmniAccess Cyber internal policies, standards, regulatory, and contractual obligations. * Ensure a smooth transition from project design to operational maintenance phase. Stakeholder Collaboration: * Work closely with the OmniAccess Project Steering Committee and other key stakeholders to ensure transparency and alignment throughout the project lifecycle. Manage customer relationships: * Recognize key project stakeholders on the user side and cooperate with them. * Actively involve user representatives in the project team and cooperate with them. * Encourage quality cooperation between team members from OmniAccess Cyber and by users. * Resolve user issues or communicate requests or issues that occur during a project with users to other instances. * Require project team members to perform their work responsibly and in a timely manner, build trust and respectful communication with the user. Monitoring technology and market trends: * Monitor the state of the market, and research new tools and trends. * Continuously monitor news in technologies, practices and regulations in the field of information security and project management. Learn new technologies, tools, techniques, methodologies. * Continuously improve the existing project methodology. * Learn and obtain the necessary certificates. Improvement of existing and development of new services: * Propose improvements and develope new work methodologies necessary for the realization of project activities. * Bring ideas and suggestions for the development of new products and services for the user. Propose new products and services according to the Head of Department. * Communicate information to superiors and the Sales department that arises from their work, and enables further expansion of work and placement of additional products and services with users. * Continuously think and suggest opportunities for improvement. Development and support for colleagues: * Educate colleagues in the field of project management. * Prepare presentations and educational materials. * Advise and provide support to colleagues in managing smaller projects. * Will be included as an aid in the escalation of problems from lower levels. * Monitor the progress of younger colleagues, give feedback and emphasize further development activities. * Foster collaboration across departments. * Set an example for others in communicating with customers and performing work tasks. * Perform other tasks as ordered by the Director, which are in accordance with the nature and type of work. Responsible of: * Delivery of projects within approved frameworks. * Quality relationships with internal and external users. * Productivity of the project management process. * Prioritization of work tasks in cooperation with other departments. * Quality of project deliveries. * Implementing and complying with the company's policies and procedures. * Professional integrity and keeping confidential information. * Safeguarding the dignity and reputation of the company. * Ethically correct decisions and practices. * Delivering a high level of quality service to the user. * Up-to-date documentation. * High standards and professionalism in written and oral communication with the user. * Correct and regular use of internal SW solutions that are used within the company's operations according to defined rules (servicedesk, working time records, etc...)

Company description: OmniAccess is an industry leading marine networks solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT GEO networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. From 2022, we are also partnering with Starlink to offer LEO coverage. Description of functions: As part of our international team of Field Engineers, you will need to travel (mostly in Europe) to install, commission and troubleshoot onboard cutting-edge IT networks, 4G/5G, Starlink satellite communications and traditional VSAT systems. Since the works at OmniAccess cover a wide scope of activities, installation jobs typically include: * Installation and commissioning of network components. * Installation and commissioning of marine stabilized parabolic antennas. * Installation and commissioning of Starlink terminals. * RF troubleshooting with a spectrum analyzer. * Troubleshooting and repair of antenna components. * Basic configuration of network equipment. * Troubleshooting of Network devices and SD-WAN capabilities. * Document the installation with a complete report. * Support your colleagues and other departments.

Company Description: OmniAccess, as part of the Marlin Group, is an industry leading marine networks solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT GEO networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. From 2022, we are also partnering with Starlink to offer LEO coverage. About the Role: As a Corporate Systems Developer, you will play a key role in designing, developing, and maintaining solutions that support our core business operations. You’ll work closely with cross-functional teams to enhance system performance, streamline processes, and integrate various business applications that form the backbone of our corporate ecosystem. In this role, you’ll be responsible for building innovative solutions to complex business challenges, ensuring seamless system integrations, and supporting internal users with technical inquiries. Your work will directly impact the efficiency and scalability of our operations, making you an essential part of our IT team’s growth and success. This is an exciting opportunity for someone who thrives in dynamic environments, enjoys solving technical problems, and is eager to contribute to continuous improvement initiatives across the company. What You’ll Do: * Develop & Innovate: Design, develop, and implement solutions to meet both internal and external business needs. * System Integration: Work on integrating different business applications, optimizing processes, and ensuring system interoperability. * Support & Troubleshooting: Provide technical support to internal users, resolving issues, and addressing system-related inquiries. * Data-Driven Insights: Collaborate on data analysis projects, providing insights for stakeholders to make informed decisions. * Documentation & Training: Create and maintain system documentation, manuals, and provide training to users when needed. * Continuous Improvement: Proactively identify areas for improvement in systems and processes, driving efficiency and innovation. * Cross-Team Collaboration: Work with development teams to integrate IT systems with customer platforms when required. * Incident Response: Be available for critical system-related incidents outside of regular hours if necessary. * On Call: Be available to enter the on-call system through rotations for after-hours emergencies.

Position Overview: OmniAccess is seeking a dynamic and motivated Sales Engineer for our Customer Solutions Engineering team. The Sales Engineer will be primarily responsible for actively supporting the Account Managers to drive pipeline growth and managing the technology evaluation stage of the sales process. Must be able to articulate technology and product positioning to both business and technical audience, as well as to identify all technical issues to assure complete customer satisfaction through all stages of the sales process until handover to the operations department. Based out of Mallorca, you will be part of a competent and diverse team that is key for the successful achievement of the company’s strategic objectives. Your key tasks include: Supporting the End-to-End Presales Process: * Lead the customers’ needs discovery phase. * Participate in meetings and product demos. * Collaborate on proposals preparation. * Build the bill of materials required for proposals. Providing Technical Support to the Sales Team and Customers: * Support the Sales team on technical issues. * Support our customers and prospects in designing the most valuable solutions. Developing and Maintaining Relationships with our Suppliers: * Stay updated with the latest solutions offered by our suppliers. * Leverage on suppliers for solution specifications and pricing. Developing and Maintaining Relationships with our Customers: * Cultivate strong relationships with existing clients and seek opportunities for growth. * Keep customers up to date with the latest products and industry trends. Influencing our Product Roadmap: * Extract valuable insights from customer and competitor data. * Use this information to design and drive new solutions for our customers. Creating Presentations and Proposals: * Create and deliver persuasive presentations to existing and prospective customers. * Participate and present at industry events. * Design proposals covering technical and commercial aspects for new products and services. * Provide support to answer formal RFPs. Ensuring Successful Sales Handover to Operations: * Utilize the defined processes and tools to handover concluded sales to the Project Management Team. Building Competencies and Foster Knowledge Sharing: * Continuously build competencies in the relevant technical domains through online trainings, research and internal workshops. * Create knowledge transfer initiatives to the rest of the Solutions Engineer team the wider Sales teams. Reporting: * Regularly report status of set objectives and issues affecting their achievement.

Position Overview: We are seeking an experienced and detail-oriented Sales Support Manager to join our dynamic team. The ideal candidate will have a strong administrative background, proven experience in interfacing between sales and administration, experience in KYC process and proficiency in Microsoft Dynamics 365. This role requires excellent organizational skills, the ability to review, define and implement workflows, and the capability to efficiently manage lead assignments while supporting the sales team. Key Responsibilities: * Provide administrative support to the sales team, ensuring efficient operations and workflow management. * Interface between the sales and administration departments to streamline processes and improve communication. * Overview and coordinate our KYC process for clearance by Administration. * Utilize Microsoft Dynamics 365 to manage customer data, track sales activities, and generate reports. * Define and implement effective workflows to optimize sales processes and enhance team productivity. * Manage lead assignments, ensuring timely and accurate distribution of leads to the sales team. * Assist in the preparation of sales proposals, contracts, and presentations. * Maintain and update the CRM database, ensuring data accuracy and completeness. * Collaborate with internal teams, including marketing, product development, and customer support, to align sales strategies with overall business objectives. * Provide regular reports and updates to senior management on sales support activities and performance metrics. * Travel occasionally to meet with clients, attend industry events, and represent the company.

El Ejecutivo de Ventas se enfoca en desarrollar y ejecutar estrategias de ventas para productos y servicios de ciberseguridad y redes dirigidos a clientes corporativos en las Islas Baleares. Sus responsabilidades incluyen gestionar el ciclo completo de ventas, establecer relaciones sólidas con clientes, colaborar con equipos técnicos y participar en eventos del sector. Además, debe tener experiencia mínima de 5 años en ventas de estos servicios y un sólido conocimiento de tecnologías de ciberseguridad y gestión de redes. Responsabilidades del Puesto: * Desarrollar y ejecutar estrategias de ventas para productos y servicios de ciberseguridad y redes dirigidos a clientes corporativos en las Islas Baleares. * Establecer y mantener relaciones sólidas con clientes potenciales y existentes, proporcionándoles soluciones personalizadas que cumplan con sus necesidades de seguridad y conectividad. * Gestionar el ciclo completo de ventas desde la prospección hasta el cierre de contratos, asegurando la satisfacción del cliente y el logro de los objetivos de ventas. * Colaborar estrechamente con los equipos técnicos y de soporte para garantizar la correcta implementación y operación de las soluciones vendidas. * Realizar presentaciones y demostraciones de productos a clientes, destacando los beneficios y características de las soluciones de OmniAccess. * Participar en eventos y conferencias del sector para promover la oferta de OmniAccess y mantenerse actualizado sobre las tendencias del mercado.

Position Overview: The Product Manager at OmniAccess will play a crucial role in shaping the future of our product offerings in the superyacht and maritime industry. The ideal candidate will have a strong background in IT, networking, and cybersecurity, coupled with commercial experience in these fields. This role requires a motivated, goal-oriented individual with excellent negotiation skills and the ability to collaborate with cross-functional teams. Responsibilities: * Develop and execute product strategies aligned with OmniAccess' goals and customer needs. * Manage the product lifecycle from ideation to launch and beyond, ensuring timely delivery and high-quality standards. * Conduct market research and analysis to identify customer requirements, competitive landscape, and market trends. * Collaborate with cross-functional teams, including engineering, sales, marketing, and support, to drive product development and improvements. * Define product requirements, create detailed specifications, and maintain product roadmaps. * Work closely with the marketing team to develop and execute go-to-market strategies, including product positioning, messaging, and promotional activities. * Monitor product performance and customer feedback, using data analytics to inform product enhancements and future development. * Provide regular updates and reports to senior management on product performance, market trends, and strategic recommendations.

OmniAccess is an industry leading marine communications, network and IT solutions provider, offering a wide range of products and services. From our headquarter in Palma de Mallorca we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with the best possible user experience. Description: The Account Manager will be responsible for managing a portfolio of clients within the yachting industry. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization and match these needs with services and solutions offered by OmniAccess. As an Account Manager you will form part of an existing international team of sales executives, account managers and other members of the sales department. Remember, an effective Account Manager not only understands technology but also excels in building relationships and delivering value to clients. If you thrive in a dynamic environment, enjoy working closely with clients, and have a passion for technology and security, we encourage you to apply for this exciting position! The main responsibilities of this function include: Client Relationship Management: * Develop and nurture long-term relationships with the customers in your portfolio and their representatives. * Understand their unique requirements, preferences, and pain points. * Regularly engage with clients to ensure satisfaction and address any concerns. Solution Alignment: * Collaborate with our technical teams to identify suitable solutions for each client. * Present our IT, network, communications, and cybersecurity services tailored to their specific needs. * Ensure that our offerings align with the yachts goals and enhance their operations and onboard experience. Sales and Upselling: * Proactively identify upselling opportunities within the existing client base. * Present additional services or upgrades that could benefit their yacht operations and guest experience. * Drive revenue growth by expanding the scope of services provided. Project Coordination: * Work closely with project managers and technical experts to implement solutions. * Oversee the successful delivery of services, ensuring client satisfaction. * Monitor project progress and address any issues promptly. Market Insights: * Stay informed about industry trends, emerging technologies, and cybersecurity threats. * Provide clients with relevant insights and recommendations to enhance their yacht security and communication systems. Reporting: * Provide regular updates to management on account status, challenges, and opportunities. * Record commercial activity in the appropriate management system (CRM).