Ofertas de empleo de OMNIACCESS

Description At OmniAccess we are looking for a Customer Service Manager to work directly with some of our most critical and important clients. Acting as the customer’s technical representative within our organization, they build close relationships with assigned clients and their management teams, ensuring that all client requests and issues are proactively addressed by the operations organization. Responsibilities * Proactively monitors customers incidents and outages for escalations if necessary. * Sets up triage troubleshooting calls with relevant technical resources to resolve issues. * Acts as central point of contact for escalated issues after hours. * Helps project management with customer specific projects. * Helps sales in meetings and coordination. * Sets up and leads daily meetings with OmniAccess leadership and key technical resources if we the customers have chronic issues that last multiple days. * Communicates hourly to the customer and internal leadership on updates regarding major issues. * Available after hours in the event the customer has a major issue. * Follows up escalations and ensure they are quickly resolved. * Generate monthly availability and SLA reports. * Documents and instructs operations teams regarding specific customer processes and requirements when interacting with them. * Arranges technical training for staff onboard. * Works closely with sales counterpart and provides technical support during meetings with the customer. * Makes sure customers have all necessary spare equipment onboard. * Makes sure all customer information is up to date on all operations systems. * Coordinates installation and integration of new services.

LOCATION: We are looking for a candidate available to work in a hybrid mode in Palma de Mallorca, Paris, or Oslo. Remote work may also be considered for the right candidate. JOB OVERVIEW: Marlink Group is looking for a talented UX Lead. This role will be crucial in crafting user-centric experiences that align with Marlink’s mission to deliver top-tier maritime and enterprise-managed digital services. The UX Lead will play an integral role in designing a seamless and engaging user experience across the possibility framework, customer portals and other digital services, ensuring it meets user needs and supports business goals. This position calls for a blend of design expertise, user research skills, and strategic thinking. Marlink Group offers an exciting opportunity to lead the UX and customer journeys over the platform central to our mission and impact together with the portals and digital interfaces, providing a rewarding environment for innovation, growth, and career development. KEY RESPONSABILITIES: Customer Journeys: * Develop and optimize end-to-end customer journeys across the Possibility Platform, Portals, and other Marlink products of the portfolio, ensuring that users have seamless, intuitive, and engaging experiences at every touchpoint. * Identify key pain points and opportunities in customer journeys through data analysis and direct user feedback, using insights to implement design improvements that increase user retention and engagement. Stakeholder & Customer Engagement: * Work closely with internal stakeholders (Product Leads, Business Units, etc.) to ensure user experience priorities align with broader business objectives and platform goals. * Engage directly with customers and end-users to gather qualitative insights, run usability testing sessions, and ensure the platform design reflects real-world user needs and expectations. * Communicate design decisions and user insights to stakeholders, presenting UX strategies that articulate the value of user-centric design and secure stakeholder buy-in for UX initiatives. Cross-Team Collaboration (Marketing, Product Leads, BUs, etc.) * Partner with Product Leads, Marketing, and Business Units to integrate UX efforts with product strategy, go-to-market activities, and customer engagement initiatives. * Collaborate with engineering teams to ensure that UX designs are technically feasible and can be effectively implemented without compromising user experience or platform functionality. * Ensure alignment across teams by facilitating workshops, design reviews, and collaborative brainstorming sessions that foster cross-functional input into UX designs and customer experience improvements. User Experience Design & Research * Lead UX research efforts including user interviews, surveys, usability testing, and competitive analysis to inform data-driven design decisions. * Create user personas, wireframes, and prototypes to guide the product development process, ensuring designs are tested and validated before development begins. * Develop and maintain design systems to ensure consistency across all digital touchpoints within the Possibility Platform, enabling scalable and efficient design practices. * Continuously monitor UX performance metrics (e.g., user satisfaction, task completion rates) to evaluate the success of design initiatives and adjust strategies based on user feedback and analytics. This structure helps position the UX Lead role as a critical point of integration between product strategy, design, and customer engagement, driving customer-centered innovation and platform success.

Location: We are looking for a candidate available to work in a hybrid mode in Palma de Mallorca, Paris, or Oslo. Remote work may also be considered for the right candidate. Job Overview: Marlink Group is seeking a dynamic Product Lead to lead the strategy, development, and management of our Portals & Digital Interfaces. The role will be fundamental in driving the execution and growth of Marlink’s digital interfaces, focusing on the customer-facing portals. The successful candidate will hold critical responsibilities that ensure the successful development, management, and improvement of the Portals. The role requires a combination of technology expertise, software development, and business acumen – as well as fundamental UX and design basics. The candidate will treat the portals as a commercial product that can drive business and reduce support duties. Key Responsibilities: * Portals strategic direction & roadmaps: * Define and implement a unified mid & long-term strategy for Marlink’s portals, aligning with the broader organizational goals and vision. * Take ownership of the portal roadmaps and be accountable for ensuring the delivery and functionality of the portals. * Ensure the portal strategy supports Marlink’s business objectives, enhancing both user experience and operational efficiency. * Lead market analysis to identify key trends, competitor benchmarks, and opportunities for innovation in portal functionalities. * Drive the adoption of the strategy across all the Business Units of the Marlink group. * Portals Development & Management Coordination: * Oversee end-to-end portal development lifecycle: from concept and design to deployment and post-launch management. * Lead cross-functional teams including IT or engineering to ensure timely delivery of portal features and enhancements, including the Portal Governance team. * Prioritize portal initiatives based on business value, customer needs, and technical feasibility, managing timelines and budgets effectively. * Establish processes for continuous improvement of portal performance, reliability, and usability through rigorous monitoring and analysis. * Stakeholder and Business Units Alignment: * Act as the primary liaison between Marlink business units, ensuring that portal strategies align with each unit’s goals and challenges. * Collaborate with internal and cross-functional stakeholders (including Sales, Marketing, or Service Management teams) to ensure portals deliver value to the customers. * Regularly engage with business unit leaders and key stakeholders to gather feedback, align on priorities, and address any concerns related to portal features, functionality, and accessibility. * Facilitate feedback loops to drive alignment across various business units. * User Experience & Design: * Champion a user-centric approach in portal design, ensuring seamless, intuitive, and aesthetically pleasing interfaces. * Ensure that design best practices are followed in creating responsive, accessible, and high-performance portals across all devices. * Work closely with UX Lead and Marketing team to ensure that customer journeys are optimized and aligned with Marlink’s branding and business objectives.

Location: We are looking for a candidate available to work in a hybrid mode in Palma de Mallorca, Paris, or Oslo. Remote work may also be considered for the right candidate. Job Overview: Marlink Group is seeking an experienced and visionary Product Lead to drive the strategy, development, and evolution of our Possibility Platform. This role will be instrumental in expanding Marlink’s presence as a leader in maritime and enterprise-managed digital services, directly contributing to our platform's growth and impact. The successful candidate will hold a key leadership role with cross-functional responsibilities that ensure the continual advancement, efficient management, and innovative improvement of the Possibility Platform. This position calls for a combination of technology expertise, product development experience, and strategic business acumen. Marlink Group offers an exciting opportunity to lead a platform central to our mission and impact, providing a rewarding environment for innovation, growth, and career development. Key Responsibilities: * Platform Roadmap & Direction: * Develop and steer the strategic direction of the Possibility Platform, crafting and executing a roadmap aligned with Marlink’s overarching business goals and strategic vision. * Stay ahead of industry trends, evolving customer needs, and technological advancements to shape the platform's future. * Manage the full lifecycle of the Possibility Platform, from concept to market launch, through to ongoing support and improvement, ensuring all necessary processes and resources are in place for smooth operation. * Platform Development & Management: * Oversee the end-to-end lifecycle of the Possibility Platform, customer portals, and digital experiences, from ideation and design to launch and optimization. * Partner closely with engineering, sales, marketing, business units, and customer support teams to drive cross-functional alignment and product success. * Develop and maintain a platform roadmap that meets business objectives and addresses customer needs. * Collaborate with business unit product managers on go-to-market strategies and work alongside sales and marketing teams to accelerate product adoption and revenue growth. * Provide effective support and resources to Business Unit product management teams to ensure cohesive product development and management. * Stakeholder Management: * Serve as the primary point of contact for internal (BUs PMs and SMs) and external stakeholders, managing expectations, gathering feedback, and ensuring product alignment with stakeholder requirements. * Engage directly with key customers to gain insights into their needs, pain points, and potential areas for product enhancement. * Continuous Improvement & Innovation * Define and monitor success metrics (e.g., KPIs, SLOs) to assess platform performance, including user adoption, revenue impact, and engagement metrics. * Cultivate a continuous improvement culture by fostering feedback loops, iterative product enhancements, and responsiveness to emerging technologies and user preferences. * Proactively identify and address potential risks or issues that could impact platform success, developing strategies to mitigate them before they escalate.

About OmniAccess OmniAccess, part of the Marlink Group, is an industry-leading marine network solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater to some of the world’s largest yachts and key cruise line companies, with a strong commitment to service quality and availability.??? We operate global VSAT GEO networks from our own teleports and HUBs located in Palma de Mallorca, Germany, the Netherlands, Chile, the USA, and Australia. As part of our comprehensive, end-to-end solutions, we design, implement, and support onboard IT networks. Since 2022, we have also partnered with Starlink to offer LEO coverage. About Marlink As a true partner to our global customers, we provide smart network solutions that connect people and assets around the globe and in all markets where traditional connectivity cannot be achieved or is not available. As an internationally active and well-known group with more than 1600 colleagues working in more than 30 locations, we help our customers in industries including Shipping, Energy, Humanitarian to run their business remotely in ever smarter, more profitable and sustainable ways. Your Mission The job consists in driving the development of innovative products and services for the IT environment of our clients. Withing the Product Development team, the Hybrid IT Engineer leads the design and development of workplace solutions to be offered to our clients for the modernization of the management of the current IT environment. The Hybrid IT engineer will have work on the design of the migration path from on premise workplace to hybrid and to cloud native, integrated with our current IT management platform. Will also work on exploration and implementation of delivery optimization solutions to improve the scalability of the solution towards our clients. Finally, the Hybrid IT engineer will supervise the validation and the deployment in operation and contribute to the success of the commercial launch. The position offered is primarily focused on developing Marlink IT and Cloud portfolio but will also include other projects on other products or technologies. Main Tasks * Manage all phases of endpoint device management, transitioning from Traditional Active Directory to Hybrid AD+Entra ID, and ultimately to Cloud Native Entra ID. * Define and implement Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM), including Intune Device Compliance integration with Conditional Access. * Configure and deploy the Entra ID Authentication Stack, including SSO, MFA, and Conditional Access. * Explore on new solutions to optimize delivery of applications and management. * Interact with internal stakeholders across departments (engineering, operation, IT, support, billing…) * Lead support escalation process with software manufacturers.

The Technical Support Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients. As a member of the TSC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls. You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as: * Specific VSAT/RF/Satellite matters * Onboard antennas and WAN devices * OmniAccess proprietary services and equipment * IP/LAN and Firewalls * VOIP * WAN management Tier 1 engineers have several key responsibilities, including: * Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience. * Managing technical incidents and requests from clients in a methodical and organized manner. * Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates. * Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes. * Identifying, evaluating, promoting, and implementing best customer support practices. * Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner. From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools. The team will operate in shifts according to a round-the-clock roster.

Description of functions: The Cyber Security Engineer is a hands-on security professional who provides technical knowledge and leadership to OmniAccess security solutions and services. You will lead, design and deploy our security solutions in our customers, and will play a key role in the evolution of our SOC. You will enhance our threat detection capabilities by creating and tuning rules for SIEM systems, developing automation playbooks within SOAR platforms, and integrating EDR and IPS technologies to bolster our overall security posture. You will be using the cutting-edge technologies to move the cyber security posture of our customers to the next level. Responsibilities: * Lead technical implementation of Microsoft security solutions. * Configure and manage security rules and policies related to Microsoft Active Directory, Azure AD, and related identity platforms. * Implement and tune security alerts for Azure, Office 365, and other Microsoft security technologies. * Develop and enforce identity and access management (IAM) best practices and solutions, focusing on privileged access management (PAM) and secure identity operations. * Be part of the evolution and development of the security architecture and services (SOAR, SIEM, EDR, Firewalls, IPS/IDS, Proxy, Vulnerability scans, Threat Intelligence…) * Ensure assigned cyber security tasks/activities are defined and comply with cyber security policies in order to accomplish targeted service objectives. * Oversee the security Infrastructure to maintain integrity, capacity, reliability, and availability in order to meet business requirements. * Help internal product teams architect solutions securely. * Create, design and improve the incidence response plan and supervise SOC escalation process. * Travel needs: Up to 10%. * Availability to do On - Calls.

General: The Security Operations Analyst is responsible for monitoring and protecting the organization's IT infrastructure from security threats and vulnerabilities, ensuring robust defenses against potential cyber-attacks. Main Goals: * Ensure continuous monitoring and analysis of security alerts and logs. * Maintain the integrity and security of the organization's IT infrastructure. * Proactively identify and remediate security vulnerabilities. Responsibilities and Authorisation: * Monitor and analyze security alerts, logs, and reports to detect potential security incidents. * Conduct regular vulnerability assessments and penetration tests. * Manage identity and access management (IAM) systems. * Collaborate with IT and development teams to prioritize and remediate identified vulnerabilities. * Respond to security incidents, conduct investigations, and implement corrective actions. * Stay up to date with the latest security trends, threats, and technologies.

Description: As a Junior Project Manager, you will be responsible for the overall planning, execution, and completion of a wide scope of projects within our organization, specifically focusing on Information Technology (IT) Infrastructure and Services initiatives. Working closely with customers, sales, and technical team to implement project scope of work, you will coordinate project activities, track progress, and ensure tasks are completed on time and within budget. Ensuring full scope delivery for customer satisfaction. Your role will also involve maintaining effective communication across various departments, keeping all stakeholders informed about any changes to project plans. Additionally, you will organize reporting, plan meetings, and maintain project documentation and tools up to date. Responsibilities: * Lead the planning and implementation of projects. * Review and implement project scopes and acceptance criteria together with technical team, involving all relevant stakeholders. * Coordinate internal resources and third parties/vendors for the flawless execution of projects. * Managing project budget and assigned project resources. * Identify, assess, and manage project risks. * Create and maintain comprehensive project documentation and Project Management tools with up-to-date information. * Present reports defining plans, problems and resolution to appropriate levels of management. * Consult and escalate to PM or Senior PM changes in project scope, schedule and costs. * Maintain effective communication and working relationship with customers and project team members. * Lead project execution to a successful conclusions and lessons learnt. * Ensure that all projects are delivered on-time, within scope and within budget. * Ensure project deliverables meet our quality standards and exceed client expectations. * Time tracking own time and resources in the projects.

We are looking for a Systems Administrator to be focused on the IT infrastructure projects with our customers about on premise equipment and Cloud environments. The main tasks for the role will include the automation of tasks for maintenance of server infrastructure on premises and in the cloud and the development of new projects with the infrastructure. You will also work with server administration tasks like monitoring, troubleshooting and backups. We work with technologies such as those listed below, so it would be nice if you have knowledge/experience with most of them. Don’t worry if you do not cover all requirements, we value your will to learn, your motivation and your capacity to work independently. * Hyperconvergence systems (Nutanix) and virtualization environments like VMWare and Hyper-V as well as public cloud on Azure and AWS. * Relational databases (SQL Server, PostgreSQL, MySQL). * Software defined storage (DataCore, Ceph) * We sometimes install servers, devices, or enclosures in our datacenter or for our customers. * Programming and/or scripting (Python, Bash, PowerShell, Ansible...)