Ofertas de empleo de resolving

Madrid, Spain We are thrilled to announce an exciting career opportunity at our Madrid Picasso Office. We are seeking a talented and dynamic Agency Partner Manager for a 7-month contract. This hybrid role offers normal business hours and a competitive sales bonus plan, paid quarterly.

Role Overview:

As an Agency Partner Manager, you will play a crucial role in supporting customer relationships to enhance product adoption. You will be responsible for delivering comprehensive client projects, including designing and conducting workshops, identifying growth opportunities, and resolving product challenges with minimal assistance.

Key Responsibilities:

• Product Activation: Engage with the product community, educate sellers on new products and betas, and build competitive market intelligence.
• Project Management: Plan and execute prioritized projects, selecting the best methods to address project needs.
• Goal Setting: Develop personal goals with support from your manager.
• Strategy Improvement: Recommend creative ways to enhance product and customer strategies based on client performance.
• Product Adoption: Work within teams to support the deployment of OneGooglesolutions to customers.
• Relationship Building: Develop strong relationships with customers, acting as a product expert.
• Project Coordination: Manage timelines, goals, and objectives for assigned project components.
• Product Knowledge: Translate client business models into product adoption opportunities.

Skills and Experience:

• Consultative Skills: Understand stakeholder needs through dialogue before making recommendations.
• Customer Conversations: Use questioning techniques to uncover underlying beliefs and needs.
• Customer Research: Know the customers organization, industry, competition, and end-customers.
• Data Analysis: Combine technical and financial data to highlight the value of Google products.
• Google Product Knowledge: Stay updated on Googles product areas and key trends.
• Solution Articulation: Explain how Google products can solve problems and drive growth.
• Influencing Skills: Positively influence decision-makers within the customers organization.
• Opportunity Management: Discover opportunities to deliver expanded customer value.
• Persuasion Skills: Gain commitment to products using data and storytelling.
• Situational Leadership: Confidently interact with senior leaders to address concerns and defend solutions.

Why Join Us?

• Innovative Environment: Work with cutting-edge Google products and solutions.
• Professional Growth: Develop your skills and career with support from experienced managers.
• Impactful Work: Help customers achieve their business objectives and drive revenue growth.

If you are passionate about technology and customer success, we want to hear from you! Apply now through Adecco and take the next step in your career.

• Accounts Receivable with French and English|Multinational in the advertising and communication sector

Multinational in the advertising and communication sector

• Monitoring Debt Collection with Clients via email and phone contact
• Daily Accounting Control of customer payments in the group's ERPs
• Reconciliation of Payments with Invoices
• Contributing to Resolving Any Discrepancies that may exist with clients, collaborating with various group companies and internally with different organizational departments
• Preparation of Reports related to the financial area of clients, such as Ageing and internal control reports (SOX)
• Active Participation in Cash Flow Forecasts for group companies, providing information related to customer payments
• Regular Communication with various stakeholders within the group, offering concise and high-quality information from the Collections area
• Coordination with Legal Entities within the group to maximize client collections through joint actions
• Proposing Improvements to the AR manager and the organization to enhance efficiency within the Collections area and the accounts receivable team
• Review of Draft Invoices/Refunds, invoice issuance, and customer communication
• Understanding Local Tax Billing Rules
• Electronic Invoicing, handling various platforms such as Tungsten, Ariba, Naturgy, Facturae…
• Preparation of Reports related to the financial area of clients, including internal control reports (SOX) and KPIs

• A competitive salary
• Employee discounts on company brands
• A vibrant company culture that encourages personal and professional growth

In Collaboration, We Are Seeking a Remote German-Speaking Customer Care Specialist in Hungary!

We are thrilled to be partnering with a highly regarded BPO company, known for exceptional employee satisfaction, to find experienced German-speaking Customer Care Specialists. In this role, you'll be part of a team dedicated to managing invoicing processes with accuracy and efficiency, providing support to clients through careful review and resolution of any discrepancies. This position is ideal for professionals with a keen eye for detail and experience in accounts payable or invoicing who enjoy working remotely.

Position: Customer Care Specialist (German)

Location: Remote (Hungary-based)
Employment Type: Full-time

Duties and Responsibilities

• Invoice Verification: Review incoming invoices against purchase orders, contracts, and delivery receipts to ensure correct quantities, pricing, and terms.
• Data Entry: Accurately enter invoice details into financial or ERP systems.
• Discrepancy Resolution: Investigate and resolve issues such as incorrect amounts or missing information.
• Compliance Checks: Ensure invoices align with company policies and adhere to relevant legal and tax regulations.
• Documentation Management: Maintain organized, accurate records of all invoices processed and ensure thorough documentation.
• Vendor Communication: Liaise with vendors, suppliers, and internal departments to resolve invoice-related questions or disputes.

Requirements

• Fluency in German (both verbal and written).
• Residence in Hungary with the ability to work legally without company sponsorship.
• Educational Background: High school diploma required; associate's or bachelor's degree in accounting, finance, or a related field is a plus.
• Experience: Previous experience in invoicing, accounting, or bookkeeping, especially with accounts payable processes.
• Detail-Oriented: High attention to detail to verify invoices accurately and identify any discrepancies.
• Organizational Skills: Ability to manage a large volume of invoices, ensuring timely and efficient processing.
• Effective Communication: Strong written and verbal communication skills to work with vendors and internal teams.
• Problem-Solving Abilities: Skilled in analyzing and resolving any issues that arise during invoice processing.
• Knowledge Base: Familiarity with tax regulations, accounting principles, and company policies related to invoicing.
• Availability: Able to work a rotating shift schedule, Monday to Sunday.

What We Offer

• Competitive Salary based on experience, skills, and performance.
• Indefinite Contract with stability and long-term potential.
• Comprehensive Benefits: Private health and life insurance.
• Fully Remote Work: Enjoy the flexibility of working from home in Hungary.
• Great Work Environment: Join a company celebrated for its positive work culture and employee satisfaction.
• Growth Opportunities: Receive ongoing guidance and tools to support your professional development.

If you're excited to be part of a dynamic and friendly team, known for its supportive environment and strong employee satisfaction, this could be the perfect fit!

In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office. If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Customer Assistance: Efficiently handle incoming inquiries via phone, email, and chat, addressing customer needs and ensuring their satisfaction.
• Record & Track: Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs.
• Product Knowledge: Stay informed about services and products, particularly those tailored to specific customer needs.
• Escalate & Collaborate: Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects.
• Maintain Service Standards: Adhere to all project processes and SLAs, providing coverage for teammates as needed.
• Team Engagement: Join regular team meetings, manage administrative responsibilities, and support the team’s overall performance.
• Continuous Improvement: Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction.

What You Bring:

• Language Proficiency: Native or fluent Dutch, with English proficiency at a B2 level or higher.
• Customer Service Experience: At least one year in a customer service role, preferably with a technical support background.
• Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.
• Problem-Solving Skills: Strong listening skills and an ability to understand and resolve customer needs efficiently.
• Ownership & Accountability: Capability to take full ownership of calls, resolving or escalating them as needed.

Why Join Us:

• Competitive Package: Excellent remuneration based on experience, skills, and performance.
• Work-Life Balance: Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM.
• Paid Time Off: 23 working days of annual leave to recharge and explore.
• Supportive Environment: Join a creative, friendly team with a positive atmosphere.
• Career Development: Access guidance, tools, and resources to help you grow professionally.

Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona! #CustomerSupport #DutchSpeaking #Barcelona

• Barcelona ciudad |Inglés alto

The company is a specialist in air and sea transport engineering and international logistics.

It acts as the architect and main contractor for the entire international transport and logistics chain, managing and organizing the flow of goods for its clients between France and the rest of the world, with a particular focus on regions such as Asia-Pacific, North America, North Africa, and Sub-Saharan Africa.

A/ Manage General Ledger: Oversee the maintenance of the general ledger, ensuring accuracy and completeness.

Ensure clean-up of bank reconciliation
Validate matching of GL accounts
Reconcile Business assets
Perform monthly closing checks (AR / AP reconciliations)
Ensure correct application of group accounting standards
Be key point of contact of group treasury.B/ Supplier and Customer Relations: Maintain effective relationships with suppliers and customers, resolving financial issues.

Animate AP process with operations and Finance shared service. Ensure regular management of settlement runs.
Animate credit management through regular review of aging balance, insurance credit coverage, and DSO follow-up.
Regular and strong animation of working capitalC/ Tax Compliance: Manage all aspects of tax compliance, working closely with local authorities and external advisors.

SII declaration
Monthly VAT declaration (accounting reconciliation)
Business income tax preparation with tax advisor
Withholding taxes review and declarationD/ Compliance & legal requirements: Facilitate external and internal audits with ensuring a smooth process.

Legal Audit
Legal secretary
Power of Attorney managementE/ Payroll administration: Supervision of payroll process

Ensure correct application of group payroll procedure
Supervise payroll administration clerck
Ensure correct accounting booking and follow upF/ Process Improvement: Continuously identify opportunities for process improvement and efficiency within the finance function.

Workday Key user to ensure a high standard of quality in accounting system
Ensure process optimization with business operationsG/ Team Leadership: Supervise and mentor the accounting team, fostering a collaborative and high-performance work environment.

1. Global Exposure: Opportunity to work in an international environment, gaining experience across diverse markets.
2. Stability and Career Progression: Strong market presence ensures job security and long-term growth prospects.
3. Dynamic Work Environment: Diverse operations lead to varied tasks and challenges, enhancing problem-solving skills.

In collaboration, we are excited to partner with a leading multinational BPO company to recruit German-speaking Technical Support Advisors for their innovative team in Barcelona.

Role: Technical Support Advisor
Location: Barcelona, Spain
Work Model: On-site
Employment Type: Full-time

As a Technical Support Advisor, you’ll play a vital role in delivering exceptional 1st level IT support to employees of our client, a global tech leader. Your responsibilities will include providing assistance through phone, email, and chat, troubleshooting hardware and software issues, and managing IT requests using the client’s ITSM system. With a focus on resolving issues at first contact, you’ll leverage internal knowledge databases and work in close collaboration with the client’s 2nd level support and external providers to ensure efficient issue resolution and user satisfaction.

Requirements:

• Proficient or native-level German and advanced English
• Proven experience in 1st or 2nd level IT support, ideally in large company environments
• Strong knowledge of Windows 10, Office 365, MS Teams, and IT troubleshooting
• Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes
• High attention to detail, analytical skills, and a customer-first approach
• Willingness to learn, grow, and work collaboratively in a global team

What We Offer:

• Competitive salary and performance-based incentives
• Full training on company systems and the project you’ll support
• Career development programs, including specialized courses and language classes
• Supportive, creative team culture with a positive atmosphere in central Barcelona
• Permanent contract, with a Monday to Friday schedule (11 AM - 7 PM, 39 hours/week)
• Comprehensive benefits, including relocation assistance and career growth opportunities

Be part of a diverse, dynamic team, helping drive excellence in customer support while developing your career in the heart of Barcelona!

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

About the Role:

An opportunity has arisen for an IT Manager position to join our IT Department in Jumeirah Mallorca.

The main duties and responsibilities of this role are:

• Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.
• Manage the property’s IT deliveries by swiftly resolving impediments and adapting to changes effectively and collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.
• Facilitate issue resolution and risk management, escalating as necessary to advisory committees.
• Ensure compliance with IT standards, operational processes, security protocols, and data protection policies.
• Enhance end-user and customer support, striving for optimal service availability and uptime.
• Evangelize digital adoption internally and externally, prioritize customer experience, identify disruptive trends, and drive innovation culture through training and coaching.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

In collaboration with a leading Outsourcing/BPO consultancy, we are looking for a Czech-speaking Technical Customer Support Representative to join their dynamic team in Lisbon. You’ll have the opportunity to work with enterprise customers and partners, assisting them with complex technical issues while providing top-tier customer service. If you’re passionate about technology and enjoy problem-solving, this role is for you!

Location: Lisbon, Portugal
Employment Type: Full-time
Remuneration: Base salary

What You’ll Do:

As a Technical Customer Support Representative, you will be the go-to expert for troubleshooting and resolving technical issues. Your responsibilities will include:

• Customer Assistance: Respond to customer queries efficiently across various channels, ensuring their issues are addressed in a timely manner.
• Identify and Troubleshoot Issues: Gather relevant information to identify the problem and determine the level of support needed.
• Research and Investigate: Conduct in-depth research to resolve technical issues, collaborating with other teams when necessary.
• Escalation and Advocacy: Escalate unresolved issues to management while advocating for the customer, ensuring they are kept informed throughout the process.
• Collaborate with Engineering Teams: Work alongside engineering teams to address service issues, develop test cases, and assist in producing bug fixes.
• Meet Service Level Agreements (SLAs): Ensure that each case you handle meets the client’s SLAs, while delivering excellent customer satisfaction by managing expectations and following through on commitments.
• Document Your Work: Maintain detailed records of your technical work and research to ensure thorough documentation.
• Proactive Customer Care: Address potential customer satisfaction concerns before they escalate into larger problems.

What You Bring:

• Language Skills: Native or fluent in Czech (verbal and written), with strong English skills (B2 level or higher).
• Technical Expertise: Strong knowledge of Office 365 in an enterprise environment, particularly Exchange Online.
• Networking & Authentication Knowledge: Familiarity with Networking, Protocols, Authentication (e.g., Kerberos, NTLM) and PowerShell.
• Office 365 Tools Experience: Experience with Office 365 Directory Synchronization (DirSync) and Microsoft Azure Active Directory Connect (AD Connect).
• DNS Expertise: Proficiency in DNS record types, DNS management, and troubleshooting.
• Active Directory Skills: Experience working with Active Directory (FSMO roles, Domains and Trusts, Sites and Services).
• Problem-Solving: Ability to read network captures and conduct network analysis.
• Team Player: Ability to work both independently and as part of a supportive, team-oriented environment.
• Adaptability: A resourceful, calm personality capable of handling high-pressure situations.

Working Schedule: Monday to Friday, rotational shifts from 08:00 AM to 05:00 PM (40 hours per week).

What’s in It for You:

• Competitive Salary: An excellent remuneration package based on your experience, skills, and performance.
• Health Coverage: Private health insurance after contract signing.
• Relocation Support: Assistance with relocation, including subsidized company accommodation.
• Performance Bonuses: Discretionary bonuses based on KPIs and achievements.
• Team Atmosphere: Join a dynamic, multilingual, and multicultural team with a positive and creative atmosphere.
• Career Development: Access to guidance and tools to help you reach your full potential.

If you’re ready to take your technical support career to the next level and enjoy life in beautiful Lisbon, apply today!

• Accounts Payable with Fluent English|Multinational Company - SSC

Multinational Company - SSC, wellness equipment.

We are seeking a meticulous and organized Accounts Payable Specialist to efficiently manage all aspects of the company's vendor relationships. The ideal candidate will be responsible for the accurate and timely recording of vendor invoices, resolving vendor inquiries, and ensuring timely payments.

Key Responsibilities:

• Invoice Processing: Accurately record all vendor invoices in the accounting system, ensuring proper coding and classification.
• Vendor Relations: Respond to vendor inquiries and resolve any discrepancies or issues in a timely and professional manner.
• Invoice Tracking: Maintain a detailed record of all invoices from receipt to payment, ensuring adherence to payment terms.
• Vendor Portfolio Management: Serve as the primary point of contact for assigned vendor portfolio, building and maintaining strong relationships.
• External Relations: Collaborate with other departments and external vendors to ensure efficient payment processes.

• Base salary + side benefits.
• Permanenet position.
• Internal career opportunities.

Who We Are...
AWWG is the global fashion group which integrates the brands Pepe Jeans London, Hackett and Façonnable, and is the licensed distributor for Tommy Hilfiger and Calvin Klein in Spain and Portugal.

What will the role entail?

We are seeking a dynamic and proactive Project Manager to join our Transformation Office team in Barcelona. The ideal candidate will be a passionate leader committed to process optimization and successful project delivery. They will demonstrate a keen ability to adapt to new challenges and work in different areas of expertise. He/she will be able to lead cross-functional teams in diverse areas.

The Project!

• Lead and manage complex projects from start to finish.
• Develop project plans, allocate resources, monitor progress, and ensure on-time, on-budget delivery.
• Effectively lead cross-functional teams, motivating and developing team members.
• Optimize processes, improve efficiency, and reduce costs.
• Identify and manage risks, resolving issues that may arise during the project lifecycle.
• Collaborate with the different stakeholder to ensure alignment with internal policies and procedures.
• Analyze and improve existing processes, implementing best practices and new technologies as needed.
• Manage communication among all project stakeholders, keeping everyone informed of progress, changes, and outcomes.

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialist to work remotely in Hungary. The successful candidates would review incoming invoices and payment reminders from the client's partners, correspond with partners, and engage in internal communication with colleagues and superiors in the internal client team. Currently, communication with partners is conducted via email.

Location: Remote/work from home in Hungary

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Checking invoices against purchase orders, contracts, and delivery receipts to ensure correct quantities, pricing, and terms
• Accurately entering invoice details into the financial or ERP system
• Investigating and resolving any discrepancies or issues with invoices, such as incorrect amounts or missing information
• Ensuring that all invoices comply with company policies and relevant legal or tax regulations
• Maintaining accurate records of all invoices processed and ensuring documentation is properly filed
• Liaising with vendors, suppliers, and internal departments to resolve invoice-related queries or disputes.

REQUIREMENTS:

• Native or fluent in Dutch, both verbal and written
• Residing in Hungary and being able to take on a job legally without the company's support
• A high school diploma or equivalent; an associate's or bachelor's degree in accounting, finance, or a related field is a plus.
• Prior experience in invoicing, accounting, or bookkeeping roles; familiarity with accounts payable processes.
• Strong attention to detail and accuracy in verifying invoices and identifying discrepancies.
• Excellent organizational skills to manage a high volume of invoices and ensure timely processing.
• Good written and verbal communication skills for interacting with vendors and internal teams.
• Ability to analyze and resolve invoice discrepancies effectively.
• Strong problem-solving abilities to manage any issues that arise during invoice processing.
• Knowledge of tax regulations, accounting principles, and company policies related to invoicing.
• Working schedule: shift rotation, Monday to Saturday.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Hungary
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
• Minimum 6 months experience in Customer service roles
• Knowledge of advertisement industry will be considered as an advantage
• Eligible to work in EU or Portuguese residency status
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

BENEFITS:

• 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours
• Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
• Affordable accomodation provided by the employer
• Sponsored yearly flight back home
• Cafeteria on site
• Training paid about 50%
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with a room for candidates from further away

In collaboration we are working with a leading financial services company who are looking to recruit a Customer Sales & Support Agent with Slovenian for their Paphos office.

Location: Paphos, Cyprus

Employment type: Full-time

Remuneration: Base salary + commission.

DUTIES AND RESPONSIBILITIES:

• Promote the company's products and service
• Strong customer service orientation with excellent communication and interpersonal skills, able to build rapport and establish trust with customers
  
• Increase chances of future sales
  
• Ensure clients receive the highest level of service at any moment given
• Assist customers via phone, email, and chat, providing detailed product information and resolving issues
• Meet and exceed sales targets and goals
• Collaborate with team members to achieve sales objectives
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

REQUIREMENTS:

• Proficiency in Slovenian. B2 level in English (and higher)
• Secondary education with a school-leaving examination or higher
• Hardworking, independent, and resilient
• Fast learner with a motivated, target-driven mindset
• Excellent communication and interpersonal skills
• No prior experience required; comprehensive on-site training provided
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Join a supportive and energetic team in client’s Paphos office
• Relocation Package: Extensive package including flight expenses and paid accommodation
• Additional bonuses for hard work and dedication
• Enjoy hours that fit your lifestyle
• Opportunities for advancement within the company
• Participate in events that foster a fun and friendly work environment
• And many others!

In collaboratie we are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• System knowledge:
• Very good user knowledge of common PC applications
• Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
• Good ability to express yourself verbally and in writing in German
• Flexibility, friendliness, resilience, independence, reliability
• Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
• Good communication and teamwork skills
• Expertise: Basic credit card-specific knowledge desirable

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Slovenia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Inside Sales Executive to work with teams on-site in Munich. As an Inside Sales Executive you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and driving revenue growth. This role requires a strategic thinker with a proven ability to manage multiple sales cycles, develop sales strategies, and achieve targeted goals.

Work model and location: Hybrid in Munich, Germany( Work from office 2 days per week)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Develop and execute effective sales strategies and plans for the designated territory.
• Proactively identify and pursue new sales opportunities through lead generation, networking, and relationship building.
• Manage and maintain the sales pipeline using Salesforce or similar CRM, ensuring all interactions and sales activities are accurately documented.
• Conduct product presentations and demonstrations to prospective clients, showcasing the value and benefits of our solutions.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Prepare and present regular sales reports to the management team.
• Participate in sales meetings, training sessions, and industry events to enhance skills and knowledge.
• Drive value-based selling approach to clients and channel partners.

REQUIREMENTS:

• Fluency in German both written and spoken (C1), with a professional level of English.
• Minimum of 5 years of proven sales experience.
• Experience in the development of sales strategies and plans for designated territories.
• Ability to manage multiple sales cycles from creation to closure, supporting result-focused goals achievement.
• Strong phone presence and experience in proactive calling.
• Self-motivated with an autonomous approach to work, requiring little supervision.
• Excellent communication, listening, presentation, and writing skills.
• Expertise in driving a value-based selling approach to clients and channel partners.
• Experience working with Salesforce.com or similar CRM preferred.
• Worked/ working as an Account Manager (at least 5 years)
• Experience in Tech Sales (at least 5 years) – focus in IT/ Hardware

OFFER:

• Hybrid - Work from our Munich office 2 days per week
• Friendly multicultural and multilingual environment
• Learning and Development Programs
• Happiness programs and internal social events
• Benefits and discounts

• International company located in Madrid|Temporary contract of 3 months of duration

Our client is an internationally recognised company within the oil and gas industry.

• Processing large volume of supplier invoices in an accurate and timely manner. Matching against orders, obtain goods receipts and approval for face approved invoices.
• Processing weekly payment runs to ensure all vendor invoices and employee expenses are paid on time.
• Investigating and resolving purchase invoice queries, ensuring queries are resolved as quickly as possible including sending to appropriate departments
• Assisting in daily checking of control reports (peer to peer review).
• Work closely with various departments for authorisation and chasing return of invoices.
• Adherence to business MDA and SOX Controls
• Reconciliation of supplier statements to ensure all liabilities are being correctly recorded.
• Producing and analysing periodic reports for manager and local controller review
• Assisting in preparation of the monthly pack to give business leaders visibility of operations related to AP and Cashflow
• Providing support and cover to rest of team as and when required
• Work on adhoc projects as required

• An estimated salary range of 25.000/30.000€
• Temporary contract of 3 months of duration
• A positive and inclusive company culture

If you are an enthusiastic and skilled Accounts Payable Analyst, we encourage you to apply today.

Who we are...

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

The project!

As a SAP SD Coordinator you will lead and oversee the design, implementation, and support of SAP-SD (Sales and Distribution) systems, ensuring alignment with business objectives and driving efficiency in sales and distribution processes.

What will the role entail?

• Lead SAP-SD system implementation projects, from requirements gathering to system go-live.
• Design and configure SAP-SD systems to meet complex business needs, ensuring robust and scalable solutions.
• Customize SAP-SD modules to align with specific business processes, facilitating seamless operations.
• Integrate SAP-SD with other SAP modules (e.g., MM, FI, PP) and external systems, ensuring data consistency and process efficiency.
• Provide expert-level support and troubleshooting for SAP-SD systems, resolving issues promptly and effectively.
• Mentor and train junior consultants and end-users, fostering a culture of continuous learning and improvement.
• Stay updated with SAP best practices and advancements, driving innovation and optimization within the SAP-SD landscape.

What do we offer?

• Great international working environment.
• Corporate Offices in Sant Feliu de Llobregat (Barcelona), with canteen and parking available.
• Corporate remote work policy.
• Flexible working hours.
• Flexible benefits.
• Discounts on the brands of the Group.
• Free company shuttle to the offices from Barcelona center.