Ofertas de empleo de contact center

• Multinational Retail Company|Managing Salesforce and omnichannel projects

Multinational leader in the Retail Industry. Operating on a global scale, they have a substantial presence in Madrid.

The role's mission is to support the business' direct-to-consumer strategy by leading omnichannel IT projects and including retail, Salesforce, CRM, B2C and B2B areas, both from a technical and functional standpoint.

The successful candidate will join the team in a supportive and collaborative role with a focus and ownership of the applications belonging the direct-to-consumer area and will be responsible to optimize the business value delivered by projects and solutions, while promoting synergies & IT strategy of Group Technical Team and addressing the specificities and priorities of your scope.

Reporting to the Head of IT team, the IT Project Manager will have the following responsibilities:
Lead IT projects to support the business strategy and growth:

• Manage complex IT projects within the retail industry, ensuring timely completion and meeting of objectives.
• Monitor the proper usage of the tools by the final user developing KPIs and sharing them with Business Key Users.
• Work with Business users to understand the business goals and propose solutions to improve processes, productivity, sales increase:

-Implement strategies for gathering, reviewing, and analyzing data requirements.

-Translate business requirements into functional and technical requirements.

-Prioritize requirements.

-Master strategic business process modelling, traceability, and quality management techniques

• Apply best practices for effective communication and problem-solving

Strengthen the partnership with your internal customers:

* Be the point of contact for the Group Technical Expertise Center and be its representative on your perimeter.

* Ensure the right IT investments for your perimeter:

-Quantify and track business performance data.

-Oversee and consolidate IT budgets and costs for your scope.

* Give directives on IT expenses optimization of your perimeter in complete transparency.

* Monitor all projects & services and report on their progress.

* Bring added value in innovation by being proactive and using creativity

• Understand complaints and pressure points on projects and services and suggest alternatives.
• Develop and implement surveys to know the satisfaction of internal customers.
• Ensure high quality service and performance monitoring through monthly governance with your pairs

Promote the services offered:

* Promote and sell relevant services within your perimeter, based on the service catalog:

-Help the branches to understand the added value of all these services.

-Propose and participate in the choice of technologies on projects.

* Collect needs and expectations to ensure the catalog's relevance and its enrichment.

* Contribute to create synergies between Brands, ensure the alignment of stakeholders, anticipate their needs, avoid out-of-process initiatives, and finally create maximum value based on the reuse of skills and experience.

* Work with the organization to ensure the consistency of the EMEA solutions with needs and participate.

• Opportunity to work in a global company .

• Spanish is not required|International Environment

Manufacturing company based in Cornellá de Llobregat.

The Controller is responsible for the effective and reliable operation of accountancy including general accounting and also is responsible and acting as focal point in the countries and is responsible for compliance with US GAAP, local statutory, tax compliance and legal reporting requirements. Position will also supervise work of Credit team to evaluate credit risk and Accounts Payable to make sure payments are processed efficiently and on time.

The Main Tasks:

• Ensure compliance with US GAAP / Local GAAP requirements / SOX / Tax Compliance;
• Accountable for the preparation of specifications/reconciliations and documentation of all submitted financial data, e.g., the financial statements;
• Liaison with Local (Business) Management & managers at the Shared Service Center;
• Continual improvements of the financial processes;
• Analyze Credit exposure on day-to-day Commercial activity to decide/propose on release of Sales Order according to Financial Approval Authorization (FAA) policy;
• Supervise Account Payable team to work efficiently reducing manual process and payment on time

Closing Activities:

• Coordination and execution of the month end closing activities of the entities according to ESBS closing schedule and in line with both US GAAP and internal accounting guide lines;
• Responsible for the monthly tax calculations & schedules;
• Coordination and/or preparation of corrective entries that are needed based on monitoring of the financial results during the month and closing;
• Responsible for the quantitative and qualitative financial analysis of monthly operating results;
• Liaise with Closing & Reporting team on preparation and progress of the closing.

Statutory Reporting:

• Identify country specific Legal & Statutory requirements (e.g. content, format, filing due dates, penalties);
• Compile Statutory Accounts (e.g. coordinate completion of Statutory Accounts, prepare Financial Statements, prepare Notes to the Financial Statements, prepare Management Report, file Financial Statements);
• Document Year-end Balance Sheet Specifications (reconciliation, G/L account breakdown, supporting documentation);

Other Local Compulsory Reporting:

• Coordinate/ prepare local Management Board Meetings;
• Coordinate activities to comply to other local reporting;
• Lead in the preparation of Forecasts and Budgets;

Other Tasks:

• Contact with external and internal auditors;
• Identify, valuate and quantify any Internal risks;
• Ensures SOX compliance for the locations in the country/countries;
• Supervise Product Costing and support manufacturing activities;
• Lead Capital Expense (Capex) Budget and Actual spent, following up initiatives;
• Participate in special (ad-hoc) projects

Account Receivables:

• Evaluate Credit limit excess on Sales Orders pending to release. Calculate Bad Debt provision.
• Propose actions to stop or release Sales Orders, ensuring risk exposure is not too high
• Manage relationship with Credit insurance and broker with periodical review of open cases

Accounts Payables:

• Ensure payments are released on time and support team in improve quality of work;
• Review current processes and tools to make AP work more efficient;
• Review policy and execute audit of Travel & Entertainment (T&E) reports

Hybrid position

Desde Marlex estamos colaborando con un importante concesionario del Baix Penedés que precisa incorporar a su equipo un/a Analista de Datos y Estrategia Digital.

¿Cuál será tu misión en la empresa?

Reportando al Responsable Comercial, tus principales responsabilidades y funciones serán:

• Evaluar y mejorar la calidad de la base de datos, consolidando la información de clientes, talleres y ventas.
• Colaborar en la implementación de un CRM unificado para todas las marcas, facilitando la gestión integral de datos.
• Desarrollar estrategias para maximizar la efectividad de las campañas de marketing y ventas mediante la segmentación precisa de datos.
• Liderar el proyecto transversal de digitalización, integrando información de talleres, ventas, posibles clientes y leads a través de diferentes canales.
• Colaborar con el equipo de ventas y el Contact Center para diseñar estrategias coherentes de comunicación y comerciales.
• Crear listas segmentadas de clientes, elaborar pedidos de contacto y actualizar datos de manera regular.

A la persona seleccionada se le ofrece:

• Formar parte de una empresa referente y consolidada en su sector.
• Proyecto estable con la posibilidad de formarse y crecimiento profesional.
• Formar parte de un equipo dinámico y comprometido con la empresa.
• Horario laboral de lunes a viernes de 9-18h con una hora para la comida o de 8-18h con dos horas para comer.
• Retribución salarial a concretar con la persona seleccionada.

JOB DESCRIPTION

The Robotics and Automation Unit of Eurecat Technology Center (Barcelona) is looking for a highly motivated researcher to work in Autonomous Navigation for Ground Mobile Robots, with relevant experience in path planning and SLAM. The candidate will work with different challenges involving autonomous operations in agriculture, logistics, healthcare, advanced manufacturing and others. We are looking for candidates with good level of software development for robotics solutions (including ROS/ROS2), preferably with experience with robotics platforms and field experiments.

Overall, the robotics group is specialized in applied research and development on Service and Industrial Robotics. Our objective is to increase the level of robot autonomy and intelligence to enable more complex robotics behaviours. We focus on the following topics: aerial and terrestrial autonomous navigation, industrial robotics, manipulation, human-robot cooperation, perception, cognition, and robot behavior.

Over the last 15 years, our group has developed extensive experience in solutions and developments for our industrial and service private customers, as well as in several of the most successful European and Spanish projects in robotics.? Check out our research lines and projects website:

https://eurecat.org/en/field-of-knowledge/robotics-automation/

We are a team of energetic young people passionate about robotics. Come join us!

RESPONSIBILITIES

The main responsibilities will focus on the scientific contribution and technological developments including:

• Participate in the definition and development of new concepts and robotic ideas.
• Scientific contribution to the advances of the projects.
• Software development, validation and maintenance of good quality (product oriented) applied research.
• Sporadic support/supervision to robot integration, field trials and robot maintenance
• Participate in scientific publications.
• Support to project management to ensure proper project execution.
• Establish and maintain contact with clients and partners in consortium.

JOB DESCRIPTION

The Robotics and Automation Unit of Eurecat Technology Center (Barcelona) is looking for a highly motivated Robotics engineer with special interest in applied R&D. This specific vacancy is seeking people with passion for robotics, software and artificial intelligence regardless the amount of experience and age.

We need candidates with good level of Software development for robotics solutions (including ROS) and a particular interest in specializing and developing a career in some of this research challenges (HRI, planning, learning, navigation, manipulation, perception, etc)

Our group is specialized in applied research and development on Service and Industrial Robotics. Our objective is to increase the level of robot autonomy and intelligence to enable more complex robotics behaviours. Our projects cover a wide range of robotics topics and sectors such as advanced manufacturing, field robotics (agriculture and others), logistics, healthcare, inspection and maintenance, etc.

Over the last 15 years, our group has developed extensive experience in solutions and developments for our customers, as well as in several of the most successful European and Spanish projects in robotics. Check out our research lines and projects website:

https://eurecat.org/en/field-of-knowledge/robotics-automation/

We are a team of energetic young people passionate about robotics. Come join us!

RESPONSIBILITIES

The main responsibilities will focus on the scientific contribution and technological developments including:

• Research and development of the projects
• Software development, validation and maintenance of good quality (product-oriented) applied research
• Participate in the definition and development of new concepts and robotic ideas
• Sporadic support/supervision to robot integration, field trials and robot maintenance
• Participate in scientific publications
• Support to project management to ensure proper project execution
• Establish and maintain contact with clients and partners in consortiums

WHAT EURECAT CAN OFFER YOU?

Our laboratory is located in Cerdanyola del Vallès, in the outskirts of Barcelona city (Spain). Barcelona besides being easily connected to the rest of Europe, provides a great quality of life and a great robotics ecosystem full of initiatives, research groups, robotics companies and interesting events. And many more to come!

And …

• Permanent contract
• Hybrid work (home office/ work in the office)
• Flexible Schedule
• Shorter workday on Friday and Summer Schedule
• Flexible remuneration package (health insurance, transport, lunch, studies – training, kindergarten and renting)
• Eurecat workers can join the Eurecat Academy courses
• Eurecat workers can attend to our weekly thematic sessions to be aware of Eurecat areas of knowledge.
• Language’s training (English, Catalan and Spanish)

Desde Marlex, empresa especializada en RRHH, estamos buscando comerciales para una empresa de Call Center en pleno proceso de crecimiento dedicada a la venta telefónica de productos eléctricos y de gas.

Funciones:

• Emisión de llamadas a nivel nacional-peninsular
• Venta telefónica de productos de sector eléctrico y gas.
• Uso de BBDD, CRM para gestionar las llamadas - contratos.
• Manejo de herramientas y programas informáticos propios de Contact Centers.

Ofrecemos:

• Salario base asegurado por convenio de Teleoperador/a + comisiones desde la primera venta
• Formación inicial presencial remunerada + teletrabajo
• Facilitamos: ordenador y auriculares; usuarios de sistemas y correo electrónico de empresa.
• Jornada de lunes a viernes de 10h-15h o de 16h-21h. (25h semanales)
• Duración: 3 meses + pase a empresa
• Salario: 794 € brutos/mes

Desde Marlex, empresa especializada en RRHH, estamos buscando comerciales para una empresa de Call Center en pleno proceso de crecimiento dedicada a la venta telefónica de productos eléctricos y de gas.

Funciones:

• Emisión de llamadas a nivel nacional-peninsular
• Venta telefónica de productos de sector eléctrico y gas.
• Uso de BBDD, CRM para gestionar las llamadas - contratos.
• Manejo de herramientas y programas informáticos propios de Contact Centers.

Ofrecemos:

• Salario base asegurado por convenio de Teleoperador/a + comisiones desde la primera venta
• Formación inicial remunerada
• Facilitamos: ordenador y auriculares; usuarios de sistemas y correo electrónico de empresa.
• Jornada de lunes a viernes de 10h-15h o de 16h-21h. (25h semanales)
• Duración: 3 meses + pase a empresa
• Salario: 7,94€ brutos/hora