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About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, have now launched a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview

As the Art and Motion Director, you will spearhead the visual design strategy and motion production. You will work closely with multidisciplinary teams of AI engineers, UX/UI designers, and creative technologists to craft engaging and innovative digital experiences. This role requires a visionary leader with a solid understanding of motion design, an eye for detail, and the ability to manage multiple creative initiatives.

Key Responsibilities:

• Creative excellence:
  Drive the vision and direction of all visual and motion-based projects, ensuring the Bigdata.com brand alignment and consistency across all deliverables.

• Motion Design & Animation:
  Conceptualize, design, and direct high-quality motion graphics, animations, and visual effects for various digital platforms using generative AI tools.

• Collaboration with internal teams:
  Collaborate closely with AI researchers and engineers to explore new ways of integrating AI into visual design and motion graphics workflows.

• Creative Management:
  Oversee the end-to-end production process, from ideation to final delivery, managing timelines, resources, and quality assurance for multiple projects simultaneously.

• Innovative Storytelling:
  Push the boundaries of visual storytelling using AI, creating immersive, dynamic experiences that showcase the capabilities of Bigdata.com.

• Mentorship & Team Development:
  Provide guidance and mentorship to junior designers, animators, and other members of the creative team, fostering an environment of innovation and learning.

Key Requirements:

• Experience:

  • Minimum of 5+ years of experience as a Motion Director, Art Director, or similar role in a creative/advertising agency, production studio, or tech company.

  • Proven track record of delivering innovative motion design and animation projects.

  • Experience in integrating AI-driven design tools or familiarity with generative art tools is a strong plus.

• Technical Skills:

  • Expertise in motion design, animation, and visual effects.

  • Proficiency in industry-standard software such as Adobe After Effects, Cinema 4D, and other relevant tools.

  • Experience with generative AI tools and platforms (e.g., RunwayML, DALL·E, MidJourney) is highly desirable.

• Creative Vision:

  • A strong portfolio showcasing creative direction, motion graphics, and visual storytelling skills.

  • Ability to think conceptually and translate complex ideas into visually stunning digital experiences.

• Collaboration & Leadership:

  • Strong leadership and communication skills, with a demonstrated ability to work cross-functionally with technical and creative teams.

  • Experience in managing creative projects and teams in a fast-paced environment.

• Passion for Innovation:

• A deep interest in the intersection of technology, design, and AI, with a passion for pushing the boundaries of what’s possible in visual storytelling.

What's in it for you?

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.

• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.

• Continuous learning: We provide the support needed to grow within the team.

• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

• Hybrid work arrangement

• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview

We are seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses. If you are passionate about customer service, eager to learn, and ready to start your career in a dynamic environment, this is the perfect opportunity for you!

Responsibilities

• Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
• Onboarding Guru: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
• Product Expert: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
• Multitasking Pro: Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.
• Tech Support: Provide basic technical support and troubleshooting, turning challenges into solutions.
• Record Keeper: Document and track customer interactions and solutions meticulously.

Requirements

• Communication Whiz: Exceptional communication and customer service skills.
• Problem Solver: Strong ability to investigate and resolve customer issues creatively.
• Tech Enthusiast: Basic knowledge of technical tools and a keen willingness to learn (e.g., simple scripting or data tools).
• Team Player: Collaborative spirit with a proactive attitude.
• Educational Background: Associate degree or equivalent is required.

Desirable

• Previous experience in customer service.
• Interest in technology or data analytics.

What’s In It For You

• International Culture: Work in a diverse global environment with headquarters in Marbella, Spain, and offices in New York and London.
• Competitive Salary: We offer a fair and competitive salary for your time and effort.
• Transportation: Free company shuttle bus from Malaga, Fuengirola, la Riviera, and Estepona.
• Growth Opportunities: Continuous learning and development support to help you grow within the team.
• Innovation: We encourage innovative thinking and value your input and ideas.
• Equal Opportunity: We celebrate diversity and are committed to creating an inclusive environment for all employees.