Ofertas de empleo de contact center

• Finance SSC of important multinational Group|Excellent English level is a must. SSC or HQ experience will be a plus

Important multinational Group is looking for an EMEA Finance Service Delivery Analyst & Process Leader for their Finance SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in a multinational environment managing and monitoring service levels delivered in the finance department/ Finance Process Leader/ Finance Global Proces Owner, or similar. Excellent English level is a must. Workplace type: Hybrid.

Job Summary

This pivotal role is integral to the success of the Finance Shared Service Structure. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence to SLAs, alignment to the Group Targeting Operating Model, and timely resolutions of escalations, all while maintaining the highest level of customer service while developing lasting customer relationships within the SSC and the Operating Companies.

Furthermore, the role entails directing and coordinating the global strategy of the SSC organization in alignment with the Global Target Operating Model, while adhering to set processes, Company Policies and Procedures, and Internal Control compliance. Additionally, this role is responsible for ensuring and continually improving the performance, productivity, and efficiency of the SSC organizational operations through the provision of effective methods and the global strategy.

The role also requires the individual to assess, suggest and outline improvements to optimize automation and efficiency, collaborating with the SSC Managing Partner, Function Leads and wider global SSC team, whilst ensuring the country SSC continually provides a best-in-class quality of customer service to its serviced operating companies.Responsibilities

• Ensuring that SSC Functional Leads are fully informed about their teams' objectives and service delivery standards, overseeing team performance, and confirming that services meet agreed SLAs.
• Coordinate monthly service review meetings with each Operating Company in conjunction with other functional leads.
• Prepare and upkeep service review presentations for each serviced Operating company, ensuring comprehensive coverage of key issues raised and accurate updating of scorecards as required.
• Possess a comprehensive understanding of global Key Performance Indicators to enable the SSC to accurately measure its performance and effectively relay feedback provided by the operating companies.
• Serve as the primary point of contact to manage and promptly resolve escalations received from Senior Management of both operating companies and SSC Central Team.
• Ensure each functional manager has appropriate capacity to accurately provide the necessary metrics to complete the service decks each month.
• Provide exemplary customer service to the operating companies, including maintaining customer relationships and swiftly and professionally addressing any concerns or complaints through collaboration with relevant Functional Leads.
• Possess a comprehensive understanding of all functions serviced by the SSC team, offering appropriate support as directed by business requirements.
• Support in ensuring adherence to the Group Target Operating Model across all functions, supporting management efforts for consistent implementation and compliance.
• Compile and document a monthly management pack outlining service achievements and obstacles from both the SSC and Operating Company perspectives, for review by the SSC Central Team.
• Collating and consolidating key SSC metrics to be part of the presented monthly management pack.
• Collaborate with the Senior Management team to implement directives from the Central Management team, focusing on deploying strategic plans for efficiency optimization, streamlining operations, and reducing costs.
• Assist in the development and rollout of Service Management improvements as directed by the SSC Operations Director.
• Facilitate structured training sessions for new processes and tools introduced within the service function to ensure effective implementation and understanding among team members.
• Remain actively involved and play a pivotal role in all future migrations, ensuring seamless rollout of service delivery processes that are comprehensively understood and aligned by both the SSC and Operating Company.
• Attend sessions during the migration phase to facilitate a smooth transition into standard service reviews once the migration has stabilized.
• Proactively monitor application performance, promptly identifying any issues and ensuring appropriate escalation within the business to address poor performance or highlight improvement requirements.

• Salary package: Around 50.000 - 55.000 euros fixed salary.
• The final offer will depend on the real experience demonstrated along the process.
• Opportunities for professional growth and development.
• Workplace type: Hybrid.
• Job location: the office is in the center of Madrid.
• Job managed by: Guillermo Recoder.

• Minimum 3-5 years as PMO/ Process Leader/ Service Manager, or similar|Excellent English level is a must. SSC or HQ experience will be a plus

Important multinational Group is looking for an EMEA Finance PMO & Finance Process Optimization Manager for their SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in PMO/ managing and monitoring service levels delivered in the finance department/ Process Leader/ Global Process Owner/ Service Manager, or similar, in multinational environments. Proven track record in managing service delivery and meeting SLA targets. Strong understanding of SSC operations. Experience working in a SSC/ HQ/ Cluster/ Center of Excellence, will be very desirable. Excellent English level is a must. Workplace type: Hybrid.

Job Summary

Our client is looking for a highly qualified PMO (Project Management Officer) to join the Finance team. The ideal candidate will need to have a strong background in managing projects in dynamic and multicultural environments, with a focus on continuous improvement and delivering exceptional results.The position will be fully dedicated as EMEA PMO being a key position on the successful transfer of Accounting, Reporting & Treasury areas from EMEA countries to the SSC in Madrid.Responsibilities

• Coordinate and supervise the company's project portfolio at a global level, ensuring alignment with strategic objectives.
• Provide support to SSC and Global Management, monitoring all milestones, ensuring compliance with deadlines and quality.
• Manage the schedule, budget and resources assigned to the project, ensuring compliance within the established deadlines and objectives.
• Implement and standardize project management methodologies and tools across the organization.
• Monitor performance and service level compliance data (KPIs and SLAs) making periodic reports to Management.
• Act as a central point of contact between the Shared Services Center (SSC) and operating companies promoting fluid and efficient communication and organizing weekly meetings for follow-up.
• Identify and mitigate risks, as well as resolve conflicts that may arise during the execution of the project, defining and implementing contingency plans when necessary.
• Foster a collaborative work environment and maintain high levels of motivation and productivity in teams under pressure.
• Facilitate communication and collaboration between the different teams and departments, acting as a liaison between the operating companies and the Managers of the different departments of the SSC.

• Salary package: Around 50.000 - 55.000 euros fixed salary.
• The final offer will depend on the real experience demonstrated through the process.
• Opportunities for professional growth and development.
• Workplace type: Hybrid.
• Job location: the office is in the center of Madrid.
• Job managed by: Guillermo Recoder.

• International Medical Devices Company|Permanent position as in vitro diagnostic KAM

You will be part of an important international reference company of diagnostic imaging equipment specialized in the distribution of products and solutions in this area.

As part of the team you will be in charge of the following responsibilities:

• Manage existing and potential client portfolios, sales of in vitro diagnostic equipment for private clinics.
• Execute strategies/campaigns and/or commercial objectives. Develop commercial proposals for the public market and private offers.
• Manage schedules and travel. Perform installation, training and start-up of projects.
• Being in contact with KOL and Reference Centers.
• Perform activities related to new bussines / Events, Congresses, CRM Update.

• Immediate incorporation
• Permanent position in a reference company
• Continuous training by the company
• Attractive fixed + variable salary

If you are interested, or know someone, feel free to contact me!El cliente cuenta con un compromiso firme y real con la igualdad de oportunidades entre mujeres y hombres, el cual se materializa en su Plan de Igualdad. Todos sus procesos de selección, tanto internos como externos, evitan reproducir estereotipos sexistas y de sesgos de género y se desarrollan asegurando la igualdad de oportunidades.

• Multinational company- Automotive sector|New IT HUB Team in Barcelona city center

The hiring company is an established player in the industrial and manufacturing industry, with a significant workforce. They are a global brand, well-respected for their innovative solutions and a commitment to technological advancement.

- Provider management for security-related topics

- Review of provided security report, examination of compliance with the contractually

agreed security tasks

- Contact person for security-relevant requirements (e.g. whether a security node

should/must be imported, adaptation of configurations, etc.)

- Design of authorization concepts

- Conception/review of an "overall" SAP security concept beyond SAP RISE,

taking into account the additional SAP products in use

- SaaS products such as SAP BTP, SAP DM, SAP SAC, etc.

- SAP Content Server

- Client Access / GUI

- SIEM for SAP applications

- Setup and configuration of Sentinel for SAP as a SIEM system

- Maintaining the rules, Creation of reports, Incidient handling

- Security Concept for interface systems

- Communication of Source and/or target systems with SAP

- Managing used protocols, Securing interfaces / networks

- Managing GRC and ITGC (IT Governance Control)

- Implementation of the ITGC according to the respective WP specifications

- Implementation of the corresponding best practices in the SAP environment

- if necessary, implementation, monitoring and further development of the measures

• Hybrid working model
• Highly competitive benefits package
• Office located in the centre of Barcelona
• Opportunity to join an international leading project in the sector

We encourage all suitable candidates to apply for this rewarding opportunity to grow in the industrial/manufacturing sector as a SAP Security Expert.

• Multinational Retail Company|Managing Salesforce and omnichannel projects

Multinational leader in the Retail Industry. Operating on a global scale, they have a substantial presence in Madrid.

The role's mission is to support the business' direct-to-consumer strategy by leading omnichannel IT projects and including retail, Salesforce, CRM, B2C and B2B areas, both from a technical and functional standpoint.

The successful candidate will join the team in a supportive and collaborative role with a focus and ownership of the applications belonging the direct-to-consumer area and will be responsible to optimize the business value delivered by projects and solutions, while promoting synergies & IT strategy of Group Technical Team and addressing the specificities and priorities of your scope.

Reporting to the Head of IT team, the IT Project Manager will have the following responsibilities:
Lead IT projects to support the business strategy and growth:

• Manage complex IT projects within the retail industry, ensuring timely completion and meeting of objectives.
• Monitor the proper usage of the tools by the final user developing KPIs and sharing them with Business Key Users.
• Work with Business users to understand the business goals and propose solutions to improve processes, productivity, sales increase:

-Implement strategies for gathering, reviewing, and analyzing data requirements.

-Translate business requirements into functional and technical requirements.

-Prioritize requirements.

-Master strategic business process modelling, traceability, and quality management techniques

• Apply best practices for effective communication and problem-solving

Strengthen the partnership with your internal customers:

* Be the point of contact for the Group Technical Expertise Center and be its representative on your perimeter.

* Ensure the right IT investments for your perimeter:

-Quantify and track business performance data.

-Oversee and consolidate IT budgets and costs for your scope.

* Give directives on IT expenses optimization of your perimeter in complete transparency.

* Monitor all projects & services and report on their progress.

* Bring added value in innovation by being proactive and using creativity

• Understand complaints and pressure points on projects and services and suggest alternatives.
• Develop and implement surveys to know the satisfaction of internal customers.
• Ensure high quality service and performance monitoring through monthly governance with your pairs

Promote the services offered:

* Promote and sell relevant services within your perimeter, based on the service catalog:

-Help the branches to understand the added value of all these services.

-Propose and participate in the choice of technologies on projects.

* Collect needs and expectations to ensure the catalog's relevance and its enrichment.

* Contribute to create synergies between Brands, ensure the alignment of stakeholders, anticipate their needs, avoid out-of-process initiatives, and finally create maximum value based on the reuse of skills and experience.

* Work with the organization to ensure the consistency of the EMEA solutions with needs and participate.

• Opportunity to work in a global company .

• Spanish is not required|International Environment

Manufacturing company based in Cornellá de Llobregat.

The Controller is responsible for the effective and reliable operation of accountancy including general accounting and also is responsible and acting as focal point in the countries and is responsible for compliance with US GAAP, local statutory, tax compliance and legal reporting requirements. Position will also supervise work of Credit team to evaluate credit risk and Accounts Payable to make sure payments are processed efficiently and on time.

The Main Tasks:

• Ensure compliance with US GAAP / Local GAAP requirements / SOX / Tax Compliance;
• Accountable for the preparation of specifications/reconciliations and documentation of all submitted financial data, e.g., the financial statements;
• Liaison with Local (Business) Management & managers at the Shared Service Center;
• Continual improvements of the financial processes;
• Analyze Credit exposure on day-to-day Commercial activity to decide/propose on release of Sales Order according to Financial Approval Authorization (FAA) policy;
• Supervise Account Payable team to work efficiently reducing manual process and payment on time

Closing Activities:

• Coordination and execution of the month end closing activities of the entities according to ESBS closing schedule and in line with both US GAAP and internal accounting guide lines;
• Responsible for the monthly tax calculations & schedules;
• Coordination and/or preparation of corrective entries that are needed based on monitoring of the financial results during the month and closing;
• Responsible for the quantitative and qualitative financial analysis of monthly operating results;
• Liaise with Closing & Reporting team on preparation and progress of the closing.

Statutory Reporting:

• Identify country specific Legal & Statutory requirements (e.g. content, format, filing due dates, penalties);
• Compile Statutory Accounts (e.g. coordinate completion of Statutory Accounts, prepare Financial Statements, prepare Notes to the Financial Statements, prepare Management Report, file Financial Statements);
• Document Year-end Balance Sheet Specifications (reconciliation, G/L account breakdown, supporting documentation);

Other Local Compulsory Reporting:

• Coordinate/ prepare local Management Board Meetings;
• Coordinate activities to comply to other local reporting;
• Lead in the preparation of Forecasts and Budgets;

Other Tasks:

• Contact with external and internal auditors;
• Identify, valuate and quantify any Internal risks;
• Ensures SOX compliance for the locations in the country/countries;
• Supervise Product Costing and support manufacturing activities;
• Lead Capital Expense (Capex) Budget and Actual spent, following up initiatives;
• Participate in special (ad-hoc) projects

Account Receivables:

• Evaluate Credit limit excess on Sales Orders pending to release. Calculate Bad Debt provision.
• Propose actions to stop or release Sales Orders, ensuring risk exposure is not too high
• Manage relationship with Credit insurance and broker with periodical review of open cases

Accounts Payables:

• Ensure payments are released on time and support team in improve quality of work;
• Review current processes and tools to make AP work more efficient;
• Review policy and execute audit of Travel & Entertainment (T&E) reports

Hybrid position

Desde Marlex estamos colaborando con un importante concesionario del Baix Penedés que precisa incorporar a su equipo un/a Analista de Datos y Estrategia Digital.

¿Cuál será tu misión en la empresa?

Reportando al Responsable Comercial, tus principales responsabilidades y funciones serán:

• Evaluar y mejorar la calidad de la base de datos, consolidando la información de clientes, talleres y ventas.
• Colaborar en la implementación de un CRM unificado para todas las marcas, facilitando la gestión integral de datos.
• Desarrollar estrategias para maximizar la efectividad de las campañas de marketing y ventas mediante la segmentación precisa de datos.
• Liderar el proyecto transversal de digitalización, integrando información de talleres, ventas, posibles clientes y leads a través de diferentes canales.
• Colaborar con el equipo de ventas y el Contact Center para diseñar estrategias coherentes de comunicación y comerciales.
• Crear listas segmentadas de clientes, elaborar pedidos de contacto y actualizar datos de manera regular.

A la persona seleccionada se le ofrece:

• Formar parte de una empresa referente y consolidada en su sector.
• Proyecto estable con la posibilidad de formarse y crecimiento profesional.
• Formar parte de un equipo dinámico y comprometido con la empresa.
• Horario laboral de lunes a viernes de 9-18h con una hora para la comida o de 8-18h con dos horas para comer.
• Retribución salarial a concretar con la persona seleccionada.

JOB DESCRIPTION

The Robotics and Automation Unit of Eurecat Technology Center (Barcelona) is looking for a highly motivated researcher to work in Autonomous Navigation for Ground Mobile Robots, with relevant experience in path planning and SLAM. The candidate will work with different challenges involving autonomous operations in agriculture, logistics, healthcare, advanced manufacturing and others. We are looking for candidates with good level of software development for robotics solutions (including ROS/ROS2), preferably with experience with robotics platforms and field experiments.

Overall, the robotics group is specialized in applied research and development on Service and Industrial Robotics. Our objective is to increase the level of robot autonomy and intelligence to enable more complex robotics behaviours. We focus on the following topics: aerial and terrestrial autonomous navigation, industrial robotics, manipulation, human-robot cooperation, perception, cognition, and robot behavior.

Over the last 15 years, our group has developed extensive experience in solutions and developments for our industrial and service private customers, as well as in several of the most successful European and Spanish projects in robotics.? Check out our research lines and projects website:

https://eurecat.org/en/field-of-knowledge/robotics-automation/

We are a team of energetic young people passionate about robotics. Come join us!

RESPONSIBILITIES

The main responsibilities will focus on the scientific contribution and technological developments including:

• Participate in the definition and development of new concepts and robotic ideas.
• Scientific contribution to the advances of the projects.
• Software development, validation and maintenance of good quality (product oriented) applied research.
• Sporadic support/supervision to robot integration, field trials and robot maintenance
• Participate in scientific publications.
• Support to project management to ensure proper project execution.
• Establish and maintain contact with clients and partners in consortium.

JOB DESCRIPTION

The Robotics and Automation Unit of Eurecat Technology Center (Barcelona) is looking for a highly motivated Robotics engineer with special interest in applied R&D. This specific vacancy is seeking people with passion for robotics, software and artificial intelligence regardless the amount of experience and age.

We need candidates with good level of Software development for robotics solutions (including ROS) and a particular interest in specializing and developing a career in some of this research challenges (HRI, planning, learning, navigation, manipulation, perception, etc)

Our group is specialized in applied research and development on Service and Industrial Robotics. Our objective is to increase the level of robot autonomy and intelligence to enable more complex robotics behaviours. Our projects cover a wide range of robotics topics and sectors such as advanced manufacturing, field robotics (agriculture and others), logistics, healthcare, inspection and maintenance, etc.

Over the last 15 years, our group has developed extensive experience in solutions and developments for our customers, as well as in several of the most successful European and Spanish projects in robotics. Check out our research lines and projects website:

https://eurecat.org/en/field-of-knowledge/robotics-automation/

We are a team of energetic young people passionate about robotics. Come join us!

RESPONSIBILITIES

The main responsibilities will focus on the scientific contribution and technological developments including:

• Research and development of the projects
• Software development, validation and maintenance of good quality (product-oriented) applied research
• Participate in the definition and development of new concepts and robotic ideas
• Sporadic support/supervision to robot integration, field trials and robot maintenance
• Participate in scientific publications
• Support to project management to ensure proper project execution
• Establish and maintain contact with clients and partners in consortiums

WHAT EURECAT CAN OFFER YOU?

Our laboratory is located in Cerdanyola del Vallès, in the outskirts of Barcelona city (Spain). Barcelona besides being easily connected to the rest of Europe, provides a great quality of life and a great robotics ecosystem full of initiatives, research groups, robotics companies and interesting events. And many more to come!

And …

• Permanent contract
• Hybrid work (home office/ work in the office)
• Flexible Schedule
• Shorter workday on Friday and Summer Schedule
• Flexible remuneration package (health insurance, transport, lunch, studies – training, kindergarten and renting)
• Eurecat workers can join the Eurecat Academy courses
• Eurecat workers can attend to our weekly thematic sessions to be aware of Eurecat areas of knowledge.
• Language’s training (English, Catalan and Spanish)

Desde Marlex, empresa especializada en RRHH, estamos buscando comerciales para una empresa de Call Center en pleno proceso de crecimiento dedicada a la venta telefónica de productos eléctricos y de gas.

Funciones:

• Emisión de llamadas a nivel nacional-peninsular
• Venta telefónica de productos de sector eléctrico y gas.
• Uso de BBDD, CRM para gestionar las llamadas - contratos.
• Manejo de herramientas y programas informáticos propios de Contact Centers.

Ofrecemos:

• Salario base asegurado por convenio de Teleoperador/a + comisiones desde la primera venta
• Formación inicial presencial remunerada + teletrabajo
• Facilitamos: ordenador y auriculares; usuarios de sistemas y correo electrónico de empresa.
• Jornada de lunes a viernes de 10h-15h o de 16h-21h. (25h semanales)
• Duración: 3 meses + pase a empresa
• Salario: 794 € brutos/mes

Desde Marlex, empresa especializada en RRHH, estamos buscando comerciales para una empresa de Call Center en pleno proceso de crecimiento dedicada a la venta telefónica de productos eléctricos y de gas.

Funciones:

• Emisión de llamadas a nivel nacional-peninsular
• Venta telefónica de productos de sector eléctrico y gas.
• Uso de BBDD, CRM para gestionar las llamadas - contratos.
• Manejo de herramientas y programas informáticos propios de Contact Centers.

Ofrecemos:

• Salario base asegurado por convenio de Teleoperador/a + comisiones desde la primera venta
• Formación inicial remunerada
• Facilitamos: ordenador y auriculares; usuarios de sistemas y correo electrónico de empresa.
• Jornada de lunes a viernes de 10h-15h o de 16h-21h. (25h semanales)
• Duración: 3 meses + pase a empresa
• Salario: 7,94€ brutos/hora