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Ofertas de empleo de customer support world sl

8 ofertas de trabajo de customer support world sl


Senior Business Travel Consultant with French (Lisbon)
Wibit Consulting & Services (WibitCS)
Sin especificar
20 de abril

We’re collaborating with a leading global travel management, corporate card, and expense management company that's on the hunt for an experienced Senior Business Travel Consultant to join their growing team in Portugal!

Location: Remote (within Portugal) or Hybrid in Lisbon
Employment Type: Full-time
Remuneration: Base Salary

Key Responsibilities:

Provide exceptional support via chat, phone & email
Manage bookings for air, rail, accommodation, and other travel services
Assist customers with platform and app self-service tools
Respond efficiently, meeting SLAs and quality standards
Stay updated on destinations, suppliers, and tools
Quickly assess customer needs and provide the best travel solutions
Participate in team discussions & provide constructive feedback
? Ensure compliance with company and client travel policies
Keep up with industry trends and best practices
Attend training, maintain attendance, and meet KPIs

Requirements:
? Fluent/native in French (C1) + strong English (B2)
5+ years of experience in business travel bookings
3+ years using GDS systems – Sabre, Amadeus, or Galileo (mandatory)
Customer support experience (contact center or similar)
? Comfortable with tools like Gmail, Zendesk, Slack, Salesforce
Availability to work shifts (Mon–Sun, 7 AM to 11 PM)
? Strong multitasking, quick thinking, and problem-solving skills
? Empathetic, professional communicator with excellent writing

What’s On Offer:
Competitive salary package based on skills & experience
Health, dental, and vision benefits with premiums
? Meal allowance provided
Paid parental & bereavement leave
Connectivity stipends
Mental health support
Career growth tools & mentorship
Inclusive, supportive, and collaborative team culture

Ready to take your travel expertise to the next level with a world-class brand? Apply now and join a team that moves people—and careers—forward!

#FrenchJobs #TravelConsultant #RemoteJobsPortugal #BusinessTravel #GDSJobs #WorkFromAnywhere #LisbonJobs #BPOJobs #JoinTheJourney #CareerInTravel #CustomerSupport #Amadeus #Sabre #Galileo #HiringNow



Departamento: Information & Technology
Jornada sin especificar
Otros contratos
Salario sin especificar
teleoperador,comercial
OKU Andalusia - Night Manager
At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Night Manager to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande. This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team. Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality. ABOUT OKU ‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart. OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years. RESPONSIBILITIES OF THE ROLE * Oversee the night operations of the hotel, ensuring smooth and efficient service. * Manage and supervise the night shift team, providing guidance and support. * Handle guest check-ins and check-outs, ensuring accuracy and efficiency. * Address guest inquiries, requests, and complaints promptly and professionally. * Ensure the security and safety of the hotel and its guests throughout the night. * Monitor and maintain front desk standards and procedures, ensuring adherence to hotel policies. * Generate and analyze night audit reports, identifying and resolving discrepancies. * Handle cash and credit transactions accurately and securely. * Coordinate with other hotel departments to ensure seamless guest experiences. * Respond to emergencies and handle any unexpected situations that may arise. CANDIDATE REQUIREMENTS * Proven experience as a Night Auditor or Night Manager in a 5-star hotel environment. * Excellent communication, interpersonal, and leadership skills. * Strong organizational and problem-solving abilities. * Proficiency in hotel management software (PMS) and Microsoft Office Suite. * Ability to work independently and handle multiple tasks simultaneously. * Fluency in English is essential; additional languages are a plus. * Strong knowledge of hotel operations and customer service principles. * Previous Pre-Opening experience is a plus. Behavioural Competencies * Strong leadership and team management skills. * Ability to remain calm and composed in stressful situations. * Attention to detail and a commitment to quality. * Proactive and solution-oriented approach. * Strong sense of responsibility and integrity. Technical Skills and Knowledge * Expert knowledge of night audit procedures and front office operations. * Proficiency in hotel management software (PMS). * Strong understanding of reservation and guest service processes. * Knowledge of cash handling and financial procedures. * Ability to generate and analyze night audit reports. En OKU, creemos en ofrecer experiencias extraordinarias tanto para Night Manager para unirse a nosotros en la apertura de OKU Andalusia, nuestro nuevo resort de cinco estrellas en la Costa del Sol, a pocos minutos de Sotogrande. Esta es una oportunidad única para formar parte de una marca de estilo de vida galardonada y en rápida expansión que está redefiniendo la hospitalidad moderna con su filosofía de lujo relajado. OKU Andalusia, que abrirá este verano, es un impresionante refugio junto a la playa que fusiona un diseño contemporáneo, una oferta gastronómica inmersiva y un ambiente social vibrante. Como parte de este emocionante proyecto, formarás parte de un equipo dinámico y colaborativo que celebra la iniciativa, la creatividad y la excelencia, ofreciendo amplias oportunidades de crecimiento dentro de una marca que está dando forma al futuro de la hospitalidad de lujo. ACERCA DE OKU ‘OKU’ proviene del concepto arquitectónico y espiritual japonés que significa ‘espacio interior’. OKU Hotels es una colección boutique de hoteles de lujo relajado cuidadosamente creados para el viajero moderno. Los espacios diseñados meticulosamente se conciben con el lujo descalzo, las conexiones locales y el slow living como principios fundamentales. OKU Hotels tiene su sede en Londres, con propiedades operando actualmente en Ibiza y Kos, y una cartera confirmada de hoteles que se abrirán en Turquía, España y las Maldivas. OKU tiene como objetivo ser propietario y/o operar una colección de más de diez propiedades exclusivas en nuevos y cautivadores destinos de todo el mundo en los próximos cinco años. RESPONSABILIDADES DEL PUESTO * Supervisar las operaciones nocturnas del hotel, garantizando un servicio fluido y eficiente. * Gestionar y supervisar el equipo del turno de noche, proporcionando orientación y apoyo. * Gestionar los registros de entrada y salida de los huéspedes, garantizando la precisión y la eficiencia. * Atender las consultas, peticiones y quejas de los huéspedes de forma rápida y profesional. * Garantizar la seguridad del hotel y de sus huéspedes durante la noche. * Supervisar y mantener los estándares y procedimientos de la recepción, garantizando el cumplimiento de las políticas del hotel. * Generar y analizar los informes de auditoría nocturna, identificando y resolviendo discrepancias. * Gestionar las transacciones en efectivo y crédito de forma precisa y segura. * Coordinar con otros departamentos del hotel para garantizar experiencias de huéspedes sin problemas. * Responder a emergencias y gestionar cualquier situación inesperada que pueda surgir. REQUISITOS DEL CANDIDATO/A * Experiencia demostrada como Auditor Nocturno o Jefe de Turno de Noche en un entorno hotelero de 5 estrellas. * Excelentes habilidades de comunicación, interpersonales y de liderazgo. * Sólidas capacidades de organización y resolución de problemas. * Dominio del software de gestión hotelera (PMS) y del paquete Microsoft Office. * Capacidad para trabajar de forma independiente y gestionar múltiples tareas simultáneamente. * Dominio del inglés esencial; se valoran los idiomas adicionales. * Sólidos conocimientos de las operaciones hoteleras y los principios de servicio al cliente. * Experiencia previa en Pre-Apertura es un plus. Competencias * Sólidas habilidades de liderazgo y gestión de equipos. * Capacidad para mantener la calma y la compostura en situaciones de estrés. * Atención al detalle y compromiso con la calidad. * Enfoque proactivo y orientado a la solución. * Fuerte sentido de la responsabilidad e integridad. Habilidades y conocimientos * Conocimiento experto de los procedimientos de auditoría nocturna y las operaciones de recepción.
Jornada sin especificar
Otros contratos
Salario sin especificar
jefe-produccion
OKU Andalusia - Assistant Front Office Manager
At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Assistant Front Office Manager to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande. This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team. Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality. ABOUT OKU ‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart. OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years. RESPONSIBILITIES OF THE ROLE * Assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring smooth and efficient guest service. * Supervise and support the front office team, providing guidance, training, and motivation to deliver exceptional customer service. * Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction. * Manage reservations, check-ins, and check-outs, ensuring accuracy and efficiency. * Coordinate with other hotel departments to ensure seamless guest experiences. * Monitor and maintain front office standards and procedures, ensuring adherence to hotel policies and quality standards. * Assist in managing front office budgets and controlling costs. * Generate and analyze front office reports, identifying areas for improvement. * Ensure the front office area is clean, organized, and presentable at all times. * Handle cash and credit transactions accurately and securely. CANDIDATE REQUIREMENTS * Proven experience as a Front Office Supervisor or Assistant Front Office Manager in a 5-star hotel environment. * Excellent communication, interpersonal, and leadership skills. * Strong organizational and problem-solving abilities. * Proficiency in hotel management software (PMS) and Microsoft Office Suite. * Ability to work under pressure and handle multiple tasks simultaneously. * Fluency in English is essential; additional languages are a plus. * Strong knowledge of hotel operations and customer service principles. * Previous Pre-Opening experience is a plus. Behavioural Competencies * Exceptional customer service orientation. * Strong leadership and team management skills. * Ability to remain calm and composed in stressful situations. * Attention to detail and a commitment to quality. * Proactive and solution-oriented approach. Technical Skills and Knowledge * Expert knowledge of front office operations and procedures. * Proficiency in hotel management software (PMS). * Strong understanding of reservation and guest service processes. * Knowledge of cash handling and financial procedures. * Ability to generate and analyze front office reports. En OKU, creemos en ofrecer experiencias extraordinarias tanto para nuestros huéspedes como para nuestro equipo. Estamos comprometidos a atraer talento de primer nivel de todo el mundo, reuniendo a personas apasionadas que comparten nuestra visión de una hospitalidad excepcional. Estamos buscando Assistant Front Office Manager para unirse a nosotros en la apertura de OKU Andalusia, nuestro nuevo resort de cinco estrellas en la Costa del Sol, a pocos minutos de Sotogrande. Esta es una oportunidad única para formar parte de una marca de estilo de vida galardonada y en rápida expansión que está redefiniendo la hospitalidad moderna con su filosofía de lujo relajado. OKU Andalusia, que abrirá este verano, es un impresionante refugio junto a la playa que fusiona un diseño contemporáneo, una oferta gastronómica inmersiva y un ambiente social vibrante. Como parte de este emocionante proyecto, formarás parte de un equipo dinámico y colaborativo que celebra la iniciativa, la creatividad y la excelencia, ofreciendo amplias oportunidades de crecimiento dentro de una marca que está dando forma al futuro de la hospitalidad de lujo. ACERCA DE OKU ‘OKU’ proviene del concepto arquitectónico y espiritual japonés que significa ‘espacio interior’. OKU Hotels es una colección boutique de hoteles de lujo relajado cuidadosamente creados para el viajero moderno. Los espacios diseñados meticulosamente se conciben con el lujo descalzo, las conexiones locales y el slow living como principios fundamentales. OKU Hotels tiene su sede en Londres, con propiedades operando actualmente en Ibiza y Kos, y una cartera confirmada de hoteles que se abrirán en Turquía, España y las Maldivas. OKU tiene como objetivo ser propietario y/o operar una colección de más de diez propiedades exclusivas en nuevos y cautivadores destinos de todo el mundo en los próximos cinco años. RESPONSABILIDADES DEL PUESTO Realizar el mantenimiento preventivo y correctivo de las instalaciones y equipos del hotel, incluyendo sistemas eléctricos, de fontanería, climatización, y otros. * Asistir al Jefe de Recepción en la supervisión de las operaciones diarias de la recepción, garantizando un servicio al cliente fluido y eficiente. * Supervisar y apoyar al equipo de recepción, proporcionando orientación, formación y motivación para ofrecer un servicio al cliente excepcional. * Gestionar las consultas, peticiones y quejas de los huéspedes de forma rápida y profesional, garantizando la satisfacción de los huéspedes. * Gestionar las reservas, los check-ins y los check-outs, garantizando la precisión y la eficiencia. * Coordinar con otros departamentos del hotel para garantizar experiencias de huéspedes sin problemas. * Supervisar y mantener los estándares y procedimientos de la recepción, garantizando el cumplimiento de las políticas y los estándares de calidad del hotel. * Ayudar en la gestión de los presupuestos de la recepción y el control de los costes. * Generar y analizar informes de la recepción, identificando áreas de mejora. * Asegurar que el área de la recepción esté limpia, organizada y presentable en todo momento. * Gestionar transacciones en efectivo y crédito de forma precisa y segura. REQUISITOS DEL CANDIDATO/A * Experiencia demostrada como Supervisor de Recepción o Subjefe de Recepción en un entorno hotelero de 5 estrellas. * Excelentes habilidades de comunicación, interpersonales y de liderazgo. * Sólidas capacidades de organización y resolución de problemas. * Dominio del software de gestión hotelera (PMS) y del paquete Microsoft Office. * Capacidad para trabajar baj
Jornada sin especificar
Otros contratos
Salario sin especificar
jefe,supervisor,responsable
OKU Andalusia - Boutique Assistant / Dependienta/e de boutique
At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Boutique Assistant to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande. This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team. Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality. ABOUT OKU ‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart. OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years. RESPONSIBILITIES OF THE ROLE * Assist in overseeing and managing the daily operations of the boutique, ensuring excellent service and adherence to luxury standards. * Support the implementation of strategies to enhance the boutique's performance and customer satisfaction. * Contribute to the team's training and development, fostering a collaborative and positive environment. * Provide exceptional customer service, ensuring a memorable shopping experience. * Assist in inventory management, ensuring accurate stock levels and organization. * Support the maintenance of a clean and organized boutique environment. * Assist in handling customer inquiries and resolving any issues promptly. * Maintain strong relationships with customers, providing personalized service. * Stay updated on product knowledge and boutique trends. CANDIDATE REQUIREMENTS * Passion for luxury retail and providing outstanding customer service. * Previous experience in a customer service or retail role, preferably in a luxury environment. * Strong communication and interpersonal skills. * Ability to work effectively in a team. * A positive and professional attitude. * Fluency in English and Spanish is essential, with additional languages being a plus. Behavioural Competencies * Strong customer service orientation. * Excellent communication and interpersonal skills. * Ability to work well in a fast-paced environment. * Attention to detail and a commitment to excellence. Technical Skills and Knowledge * Basic understanding of retail operations. * Experience with POS systems is a plus. * Knowledge of luxury goods and trends is advantageous. * Basic inventory skills. En OKU, creemos en ofrecer experiencias extraordinarias tanto para nuestros huéspedes como para nuestro equipo. Estamos comprometidos a atraer talento de primer nivel de todo el mundo, reuniendo a personas apasionadas que comparten nuestra visión de una hospitalidad excepcional. Estamos buscando Dependienta/e de boutique para unirse a nosotros en la apertura de OKU Andalusia, nuestro nuevo resort de cinco estrellas en la Costa del Sol, a pocos minutos de Sotogrande. Esta es una oportunidad única para formar parte de una marca de estilo de vida galardonada y en rápida expansión que está redefiniendo la hospitalidad moderna con su filosofía de lujo relajado. OKU Andalusia, que abrirá este verano, es un impresionante refugio junto a la playa que fusiona un diseño contemporáneo, una oferta gastronómica inmersiva y un ambiente social vibrante. Como parte de este emocionante proyecto, formarás parte de un equipo dinámico y colaborativo que celebra la iniciativa, la creatividad y la excelencia, ofreciendo amplias oportunidades de crecimiento dentro de una marca que está dando forma al futuro de la hospitalidad de lujo. ACERCA DE OKU ‘OKU’ proviene del concepto arquitectónico y espiritual japonés que significa ‘espacio interior’. OKU Hotels es una colección boutique de hoteles de lujo relajado cuidadosamente creados para el viajero moderno. Los espacios diseñados meticulosamente se conciben con el lujo descalzo, las conexiones locales y el slow living como principios fundamentales. OKU Hotels tiene su sede en Londres, con propiedades operando actualmente en Ibiza y Kos, y una cartera confirmada de hoteles que se abrirán en Turquía, España y las Maldivas. OKU tiene como objetivo ser propietario y/o operar una colección de más de diez propiedades exclusivas en nuevos y cautivadores destinos de todo el mundo en los próximos cinco años. RESPONSABILIDADES DEL PUESTO * Asistir en la supervisión y gestión de las operaciones diarias de la boutique, asegurando un servicio excelente y el cumplimiento de los estándares de lujo. * Apoyar la implementación de estrategias para mejorar el rendimiento de la boutique y la satisfacción del cliente. * Contribuir a la formación y el desarrollo del equipo, fomentando un entorno colaborativo y positivo. * Proporcionar un servicio al cliente excepcional, asegurando una experiencia de compra memorable. * Asistir en la gestión del inventario, asegurando niveles de stock precisos y la organización. * Apoyar el mantenimiento de un entorno de boutique limpio y organizado. * Asistir en el manejo de las consultas de los clientes y resolver cualquier problema con prontitud. * Mantener relaciones sólidas con los clientes, proporcionando un servicio personalizado. * Mantenerse actualizado sobre el conocimiento del producto y las tendencias de la boutique. REQUISITOS DEL CANDIDATO/A * Pasión por la venta minorista de lujo y la prestación de un servicio al cliente excepcional. * Experiencia previa en un puesto de servicio al cliente o venta minorista, preferiblemente en un entorno de lujo. * Sólidas habilidades de comunicación e interpersonales. * Capacidad para trabajar eficazmente en equipo. * Excelentes habilidades de organización y resolución de problemas. * Fluidez en inglés y español, los idiomas adicionales son una ventaja. * Una actitud positiva y profesional. Competencias * Fuerte orientación al servicio al cliente. * Excelentes habilidades de comunicación e interpersonales. * Capacidad para trabajar 1 bien en un entorno de ritmo rápido * Atención al detalle y compromiso con la excelencia. * Enfoque proactivo y orientado a la solución. Habilidades y conocimientos * Conocimientos básicos de las operaciones de venta minorista. * La experiencia con sistemas POS es una ventaja. * El conocimiento de bienes de lujo y tendencias es ventajoso. * Habilidades básicas de inventario.
Jornada sin especificar
Otros contratos
Salario sin especificar
Dependiente
Duch Junior Campaign Specialist - Google Ads Prod.
Are you a Google fan? Do you love Google products? Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment. Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a creative, data-driven campaign specialist. Purpose of the role: In this role, you will partner with an assigned portfolio of new clients in order to help them develop their first online advertising campaigns with the opportunity of having a significant impact on their business. It is a target driven environment, where you will work towards individual targets as well as be part of a larger onboarding team. Responsibilities Serve as a trusted consultant with customers to onboard and develop PPC Campaigns Detect and understand the customer’s needs and objectives Be responsible for increasing spend, upsell and sustainability Handle a high volume of potential clients on a daily basis through phone calls Benefits Full time position (39h per week, Monday to Friday). Salary: 23.876€ gross/year + up to 3.408€ gross/year in bonus. This is a Hybrid working model in Barcelona. Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project) Permanent Contract. Relocation support 2 or 3 weeks of intense introduction training on products and specific sales training. Employment with the world's largest provider of contact center services. Excellent work environment, great colleagues, social arrangements and personal development. Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
Jornada completa
Contrato indefinido
24.000€ - 27.500€ bruto/año
marketing
Master’s graduate program: Business Builder Internship
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Job description

If you have answered yes to the questions above, stay with us and keep on reading.

After 6 years in the corporate venture-building industry in Spain, we are launching our Master’s graduate program to provide an accelerated learning experience within the venture building world.

We are starting to recruit the next cohort of our Master’s graduate program Fix-Term Contract Builder passionate about creating new ventures with top corporates that will change our world at a challenging and fulfilling rhythm!

About the Job

Throughout the program, the selected candidates will learn about our venture building methodology and will work hand-in-hand with our Building team in our Insigths phase to understand market problems, trends, and possible solutions. In our Labs phase, candidates will learn how to validate a business concept from scratch, apply experiments, build MVPs, and implement pilots to learn from real-life experiences. Once our business concepts are validated, during the Ventures phase, we accompany the new venture through its set-up, go-to-market, and early growth challenges.

Our team of builders is the heart of Byld, the reason why they need to know about supporting, leading, and being part of the team of each company we build, from business to operations to marketing.

As part of this team, you will work hand-in-hand with builders specialized in “Business”, “Growth” and “Product”. This work dynamic creates synergies where everyone can learn from different fields and disciplines to become a jack of all trades: a 360º business builder.

You can find some good stories of what we do (and how we do it!) right here: https://byld.xyz/cases/

Role specifics:

Start Date: October-November 2024

Location: Madrid

Contract Duration: 6 months internship or apprenticeship contract.

Visa sponsorship: Not Available

Remote work policy: In-office - WFH flexibility

Spanish language: Required

Experience: 1-3 years

Monthly stipend: 1200 €

As a part of this program, you will:

  • Establish people-centric business strategies for our ventures, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational, and organizational level.
  • Uncover user needs through research, develop deep insights, generate business concepts, and craft how people will interact with the products and services we build.
  • Design and build digital validation artifacts, as well as prototypes and final products, to validate our business concepts.
  • Unleash the power of venture building and our validation methodology using no-code tools and get out of the building to test any experiment as a true street fighter.
  • Pivot as often as the business model canvas requires to get the problem-solution fit as quickly as possible. Less is more and frugality is our best traveling companion.

To apply to this cohort, you need to fulfill the following requirements:

  • Be an early master’s graduate (or about to graduate) in any of the following fields: business, innovation, marketing, finance, entrepreneurship, technology, engineering, or any other relevant field.
  • Have full-time availability for 6 months.
  • Have 1 to 3 years of work experience in consulting, strategy, operations, innovation, or startup/fast-paced environment.

Some hard and soft skills that will make you successful in this role:

  • Be a social chameleon: having excellent communication skills, and ability to understand and collaborate with different stakeholders, from corporate managers and directors to entrepreneurs, opinion leaders, field experts, and potential customers, among others.
  • Have extreme curiosity, you are always up-to-date on the latest social, technological, and political trends. You love understanding issues and finding solutions for them.
  • Be tech savvy: you are at ease with tech tools like Slack, ClickUp, Notion, or similar tools for day-to-day work and collaboration. You have a basic understanding of no-code tools and you’re a fast learner. If you know about Adalo, Figma, Card.io, Airtable, or any toolkit you can bring to the table is more than welcome.
  • You have a user-centric lover approach/mindset and business and service design experience.
  • Have a bias for action: you take initiative on the challenges that are presented to you. You can adapt to collaborate as a team and take ownership of your tasks to find solutions.
  • You are organized and oriented to detail, you like proofreading and creating systems to detect and avoid possible errors.

And we will bring out the red carpet for you if…

  • You are not scared of IT teams, product teams, analytics, and digital marketing.
  • You hold strong analytical and problem-solving skills.
  • You can work with the AARRR Sales Metrics Diagram (Acquisition – Activation – Retention – Referral - Revenue).
  • Detail is everything to you.
  • You are capable of interpreting quantitative data and understanding the needs of users thanks to interviews and questionnaires.

What we look for in anyone at Byld…

  • You know and are curious about new technologies and innovation and their impact on the world that we live in.
  • You control the “startup” language.
  • Controlled uncertainty is something that you feel comfortable with.
  • You are able to multitask and work in rapidly changing environments.
  • You can manage your time perfectly.
  • Your attitude is dynamic and ambitious, and you are eager to learn.
  • You are able to confront opposing opinions.
  • You are willing to take risks, take initiative, and say what you think at every moment.
  • You are obsessed with quality.
  • You have read our values and you identify with them.

Benefits

  • Inspiring and fulfilling work at an innovative and results-driven company creating cutting-edge ventures.
  • Create a huge network within the startup and corporation ecosystems.
  • Work from home is embedded inside the company.
  • Flexibility in matters of work schedule and holidays.
  • 4 working days policy. Fridays are for fun. We “only” work (hard) from Monday to Thursday.
  • Dynamics for skills development and formation in different fields. Freedom to learn and apply new technologies to meet the needs of the ventures.
  • A friendly, inclusive, and multicultural environment. Be part of an international team that is either able to make paella, prepare caipirinhas, or build the next unicorn.

About Byld

Byld is a Spanish Corporate Venture Builder founded in 2017 that designs, validates, and launches new ventures with corporations sharing risks and rewards from day one, we lead and co-found new ventures from scratch combining the best of the entrepreneurial and corporate worlds to encourage the creation of scalable businesses with an international scope.

Our formula for helping companies innovate is more effective and less risky than traditional methods, as it is entirely devoted to it an

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Unsere HELPDESK TEAM wächst weiter und wir suchen DICH w/m alt/jung!
Was erwarten wir?- Wohnhaft in Portugal(aufgrund des portugiesischen Arbeitsvertrages)- sehr gute Deutschkenntnisse in Wort und Schrift- solides Grundwissen im Umgang mit PC/PC-Programmen- Freude an der Telefonie- ein aktives Serviceherz- positive Grundeinstellung- hohes Maß an LernbereitschaftWas bieten wir Dir?- einen sicheren Arbeitsplatz- Festvertrag Voll- oder Teilzeit- ein Gehalt von 1600€+- UND eine Gehaltserhöhung, ab dem dritten Monat um 100€, auf 1700,00€!- attraktive Arbeitszeiten- Bonus und Provisions Modelle- eine Grundausbildung zu deiner TätigkeitWas sind Deine Aufgaben?- Annahme von Telefonaten- / Email- oder Chats in deutscher Sprache- Auskünfte zu Kundenanfragen rund um die Funktionalität unserer Produkte- enge Zusammenarbeit mit unseren Partnern- dem Kunden das Leben (mit uns) zu erleichtern
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