At AIRBNB, we are looking to hire an Market Coordinator * Support for Market Managers and Hosts in issue resolution. * Serve as an additional Host-facing support for the Market Management Team and Key Accounts Team. * Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics. * Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity. * Conduct in-depth research to address and resolve Host issues. * Triage and assign escalations tickets and provide recommendations for efficient resolution. * Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment. * Work to proactively improve the listing quality of the Hosts in your region as we drive to increase the percentage of 5-star bookings in your markets. * Support In-Market events for your territory, when required. * Effective communication in the context of stakeholder management. * Proven track record of meeting or exceeding SLA response times.
At AIRBNB, we are looking to hire an Market Coordinator * Support for Market Managers and Hosts in issue resolution. * Serve as an additional Host-facing support for the Market Management Team and Key Accounts Team. * Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics. * Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity. * Conduct in-depth research to address and resolve Host issues. * Triage and assign escalations tickets and provide recommendations for efficient resolution. * Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment. * Work to proactively improve the listing quality of the Hosts in your region as we drive to increase the percentage of 5-star bookings in your markets. * Support In-Market events for your territory, when required. * Effective communication in the context of stakeholder management. * Proven track record of meeting or exceeding SLA response times.
Jornada completa
Contrato de duración determinada
Salario sin especificar
marketing
Anterior
1 de 1
Siguiente
Crear alerta
Recibe en tu email nuevas ofertas de trabajo para esta búsqueda.
¿Quieres crear una alerta?
Recibe en tu email nuevas ofertas de trabajo para esta búsqueda.
